Technical Support Analyst

2 weeks ago


Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

Job Overview

Provides first-line support to company employees to resolve computer software, hardware and networking problems. Installs, configures, customizes, troubleshoot, upgrades, integrates and maintains software workstations, software applications, printers, wireless devices, hand-held devices, network configuration and firewalls for end-users.

Essential Functions


• Provide first Level Second level of support and convey resolution to customer issues


• Accurate escalation of unresolved queries to the next level of support team


• Track, Route and redirect Problems to correct resources


• Utilize excellent customer service skills and exceed customers' expectations


• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills


• Ability to deal with users through Calls, Chats and Email


• Good typing speed (minimum 40 WPM and 98% accuracy)


• Good knowledge about Operating Systems, ISP, Hardware, Networking and Outlook


• Good analytical and problem solving skills


• Good interpersonal and customer care skill


• Flexible in working 24/7 environment

Qualifications


• Associate's Degree Preferred


• 2-4 years of working experience within the Information Technology field Preferred


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