Project Analyst Credit Debt Collection

2 weeks ago

Manila, National Capital Region, Philippines Shell Business Operations Full time

Accountabilities:

  • Responsible for performing Cash Allocation/Debt collection activities for Shell operating units under Finance Operations Manila.
  • To provide support to the Allocate Cash/Debt Collection Supervisor
  • Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
  • Adhere to the escalation process in carrying out the debt collection activities
  • Responsible for managing release of credit blocked orders
  • Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
  • Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
  • Handle customer queries as well as that of the Customer Operations Center
  • Coordinate with Sales and the business account reviews on assigned portfolios
  • Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
  • Negotiate and recommend refinancing of overdue debts
  • Recommend for credit line increase/decrease/revocation
  • Contribute ideas on process enhancements/improvement
  • Shows willingness to accept responsibilities assigned and in fact displays eagerness to succeed
  • Identified excellence by objective results, trainers assessments, and management evaluation
  • Handles complex accounts and knows the in/out of the process
  • Conducts customer Call Outs to gather payment references and/or Conducts complete and thorough processing/coding of all payment references certificates.

Skills and Requirements:

  • Has good communication skills and maximizes this to deliver above average performance in debt collections
  • This role will have an exposure to business leaders and third party customers. The role requires high level of negotiation skills and involves maximizing commercial opportunities whilst taking acceptable risks. This will require creating very good working relationships with the local Credit Team, Customer Operations, Sales and other FO business partners. Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.

(Fixed term contract for 1 year)

An Innovative place to work

There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people's lives for more than a hundred years, Shell has become one of the world's leading companies.

Join us and you'll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An Inclusive place to work

Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone – from our employees, to our customers, partners, and suppliers – feels valued, respected, and has a strong sense of belonging.

To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status.

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

We're closing the gender gap – whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

For further information, and to apply, please visit our website via the "Apply" button below.

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