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Technical Support Analyst

2 months ago

Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

Job Description

Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support problem identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through multiple channels including human, digital, self-service, and automated. Job QualificationApplicant should have at least with 3 years of call center experience. Helpdesk / Technical Support account is required. Understands technical troubleshooting | Example: Active Directory, LAN, Sound Card, Routers, etc. Strong command of the English Language both spoken and written. Amenable in shifting schedules Understands his / her key performance indicators. Understand the relationship of work quality and how it impacts efficiency Dedicated at work – no Attendance issue with previous employers Ability to multi – task and work on holidays / Saturdays and Sundays. Ability to work with other team members. Has good critical thinking Ability to work with a high level of accuracy and very keen to detailAmenable to report in shifting schedules (24/7) and in a hybrid set-up