Automotive Operations Support Staff

2 months ago


Manila, National Capital Region, Philippines iSupport Worldwide Full time

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are seeking for a dedicated Automotive Operations Support Staff that will play a crucial role in maintaining and enhancing the satisfaction of our fleet and consumer clients. They will be responsible for responding to various forms of communications, building quotes, ordering parts and supporting our technicians.

You will provide the best service to our partner client by performing these tasks:

Customer and Technician Communication

Answer and respond to technician phone callsAnswer and respond to customer phone callsAnswer and respond to emails for consumer clients and vendorsQuotes and Orders ManagementBuild quotes for both fleet and consumer clients, ensuring parts availability.Order parts for both fleet and consumer clients, including creating purchase orders and processing parts returns.Job Modifications and SupportProperly modify jobs as needed to ensure they are closed out correctly.Support technician ledger adjustments to maintain accurate records.Tool and Platform UtilizationUtilize Slack, TalkDesk, Wrench Admin, and vendor websites effectively.Warranty and Profile ManagementAddress customer warranty and third-party warranty jobs and issues.Maintain and update technician profiles, service areas, parts accounts, etc.Cross-TrainingParticipate in cross-training to ensure the ability to fill in any necessary gaps in performance.
Who are we looking for?Bachelor's degree or equivalent practical experience.Minimum of 2 years of proven experience as a Technical Support Specialist, preferably within fleet operations or automotive industries.Customer support experience is preferred.Knowledge in automotive is preferred.Proficient in MS Suite (MS Word, Excel, PowerPoint, Outlook).Detail-oriented with a keen eye for accuracy.Excellent communication and interpersonal skills to effectively interact with our technicians and consumers.Strong organizational skills with the ability to manage multiple tasks simultaneously.Strong problem-solving skills and a proactive approach to resolving issues.Able to start immediately (ASAP starters only).Willingness to work during weekends and on a shifting schedule.
Company Perks:Above-industry salary package and incentivesComprehensive HMO benefits and life insurance from day 1Free learning and development courses for your personal and career growthDynamic company eventsOpportunities for promotionFree meals and snacks

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