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Operations Support Associate

1 month ago

Manila, National Capital Region, Philippines goFLUENT Philippines, Inc. Full time

Seeking a detail-oriented Operations Support Associate to provide top-notch service for users, ensuring a seamless experience for trainers and learners worldwide.

As an Operations Support Associate, you will be the first point of contact for users, providing support and solutions to concerns and issues that arise on our learning portal. You will work in a fast-paced, multicultural environment, collaborating with trainers, learners, and learning consultants from around the world.

Key Responsibilities:

  • Provide exceptional support to learners and trainers worldwide, ensuring a seamless experience on our learning portal.
  • Troubleshoot, diagnose, and resolve requests and issues via email, live chat, and phone.
  • Monitor lessons and internal tools 24/7, ensuring timely and efficient support.
  • Develop and maintain expertise in our internal tools and systems, ensuring smooth communication with internal clients.
  • Support learning consultants abroad during offline hours or in case of emergency.

Requirements:

  • Previous experience in customer or technical support.
  • Bachelor's degree in any field.
  • Proficiency in MS Excel, Google Sheets, Google Docs, and Open Office.
  • Process-oriented with keen attention to detail.
  • Impressive analytical and problem-solving skills.
  • Outstanding communication skills, both orally and written.

What We Offer:

  • Standard benefits, including medical and dental insurance, paid vacation and sick leaves, and public holidays.
  • A dynamic, startup-like experience within the security of a fast-growing, 20-year-old Swiss-based company.
  • The opportunity to learn from top executives and visionaries in the learning and language market.
  • A world-class learning experience, with the opportunity to learn one of our twelve business languages.
  • Exciting team-building events.