Swedish speaking Customer Service Agents to Manila, Philippines
2 months ago
Letar du efter ett nytt äventyr bort från Europa i Sydostasien? Vi har en unik chans då vi just nu söker svensktalande att arbeta i öparadiset Filippinerna
VÃ¥r kund:
När den digitala omvandlingen fortsätter att accelerera står vår kund i centrum för denna förändring och stöder sina kunders digitala resor och erbjuder våra proffs spännande karriärmöjligheter. Företagets framgång kommer från talang och engagemang från deras anställda. Som ett team delar de på de utmaningar och belöningar som kommer från ett växande företag, vilket förstärker deras företagskultur. Alla yrkesverksamma som arbetar för dem kommer att dra nytta av det värde de kollektivt skapar. Här är en chans att vara en del av att bygga ett av de största oberoende teknik- och företagstjänstföretagen i världen.
Bo och leva i Manilla
Taguig har en stor befolkning och ligger inom stor-Manilla. De senaste åren har staden växt kraftigt både ekonomiskt och infrastrukturmässigt. Levnadskonstanden ligger på unger 50% om man jämför med de nordiska länderna, så du kommer leva väldigt bra. På Filipinerna kan du njuta av ett tropiskt klimat ( sol och 30 grader mestadels av året), väldigt bra levnadskostnader, en vacker natur, en stor variation av mat fårn världens alla hörn samt vänliga människor. Detta är en väldigt bra chans att få uppleva ett riktigt äventyr och upptäcka världen.
Huvudansvar som Service Desk Analyst innebär att ta emot inkommande Level 1 samtal samt tillhandahÃ¥lla Level 1 teknisk support via telefon och mejl. Man kommer även att arbeta med kvalitetsrevisionsrapport angÃ¥ende veckovisa samtal som tagits emot av teamet och se till att ärendena är uppdaterade med fullständig loggning och aktiviteter.
Dina arbetsuppgifter och ansvarsområden:
- Hanterar first-line incidenter, inklusive triage och felsökning, samt eskalera problem och ärenden tvid behov till 2:a/3:e linjens supportteam
- Stödja Service Request Management och Service Restoration Management
Kvalifikationer som krävs för att lyckas i denna roll:
- Du behärskar svenska flytande samt skriftlig och muntlig kommunikation på engelska
- Du har god datorvana och är tekniskt kunnig
- Du har en gedigen analytisk- och problemlösningsförmåga.
- Du är proaktiv, serviceinriktad och kan ha många bollar i luften
- Du har goda interpersonella färdigheter (empati, verbal skicklighet, etc.)
- Kandidatexamen
- Du är villig att flytta till Filippinerna och jobba hybrid från kontoret i Manilla
Vi ser gärna att du har följande egenskaper:
- Kundorienterad/fokuserad
- Effektiv och tydlig kommunikationsförmåga
- Lyhörd
- vara teknisk intresserad/kunna lösa enklare tekniska ärenden
Erbjudande:
- En möjlighet att boosta din karriär inom ett av världens största IT- och affärskonsultsfirma i världen
- En väldigt attraktiv lokal lön
- Flyttpaket: inkluderar flyg och 1 månads boende
- Sjukförsäkring, arbetstillstånd samt visum
- Ett modernt kontor
- Kulturella interaktioner
- Professionell utveckling i ett multinationellt företag
Nordic Jobs Worldwide
Nordic Jobs Worldwide är ett professionellt nordiskt rekryteringsföretag fokuserat på att koppla samman kandidater från Sverige, Finland, Norge och Danmark med företag från hela världen.
Nordic Jobs Worldwide är störst i Norden på språkrekrytering, med kontor i Oslo, Tallinn, Malaga, Malta och Lissabon. Vi matchar de mest spännande jobben med nordiska talanger i hela världen. Vi har hjälpt över 3000 personer att hitta sitt drömjobb med våra 300+ partners i över 30 olika länder.
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