Customer Care US Rep

2 weeks ago


Manila, National Capital Region, Philippines Ria Financial Services Full time

Customer Care US Rep Ria Financial Services Manila, Philippines Posted 3 days ago Permanent Competitive

Customer Care US Rep

Job Description

We are looking for an enthusiastic Customer Services Representative to join our friendly team at Manila, Philippines head office. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.

Responsibilities

Your main responsibilities will include but will not be limited to:

  • Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;
  • Reviewing and correcting data of incorrectly processed transactions;
  • Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;
  • Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.
Qualifications

We will require you to have a minimum education of completed high school or college. We will also look for:

Good knowledge of MS Office and Internet Explorer;

At least one year's work experience in customer services or a call center position;

Strong customer orientation skills;

Excellent communications skills (both oral and written);

Attention to detail;

Good teamworking approach;

Ability to work flexible schedules; and

Have a good attendance track record. Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr
  • Customer Care Rep

    2 weeks ago


    Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full time

    The Customer Care Representative position provides professional, quality, and "best in class" service for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound...

  • Customer Care Rep

    2 weeks ago


    Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full time

    The Customer Care Representative position provides professional, quality, and "best in class" service for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound...

  • Sales Development Rep

    2 weeks ago


    Manila, National Capital Region, Philippines NorthPoint Search Group Full time

    Sales Development Rep - Recruiting Industry SAAS SoftwareSales Development Rep - Recruiting Industry SAAS SoftwareQualifications:Highly developed interpersonal, organizational and communication skillsAbility to speak publicly with confidence and poiseKeen sense of self-motivation, dignity and resolveAbility to work both independently and...


  • Manila, National Capital Region, Philippines BC Solutions (Philippines) Inc. Full time

    WHY JOIN US?Permanent Dayshift, Mon-Fri work weekCompetitive salary and leave entitlementsOpportunities for career development, training, and personal growthPeople first, dynamic international working environmentHMO Benefits (Day 1) For Employee + 1 Qualified DependentAbout BC Solutions (Part of BC Invest)BC Invest is a fast-growing diversified financial...


  • Manila, National Capital Region, Philippines Ria Full time

    The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...


  • Manila, National Capital Region, Philippines RingCentral Full time

    Customer Care Training Specialist page is loaded Customer Care Training Specialist Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R070830 RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the...


  • Manila, National Capital Region, Philippines Hypercare Full time

    BackgroundHypercare is a mobile and web communication and collaboration platform for healthcare professionals to alleviate time-wasting frustrations that clinicians face on a daily basis. The solution allows for real-time scheduling, on-call management and secure messaging on any device – all designed to help seamlessly improve workflow efficiencies,...


  • Manila, National Capital Region, Philippines Givaudan Full time

    Select how often (in days) to receive an alert: Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and...


  • Manila, National Capital Region, Philippines RingCentral Full time

    Customer Care Training Specialist page is loaded Customer Care Training Specialist Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R070830 RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the...


  • Manila, National Capital Region, Philippines Ria Full time

    The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...


  • Manila, National Capital Region, Philippines StoreHub Sdn Bhd, OneStoreHub Pte Ltd Full time

    Are you driven, results-oriented and a team player?With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail & restaurant businesses the technology and services they need to succeed.At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and...


  • Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

    Emerson's 132 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist I, Customer Care, you will provide excellent support to Discrete Automation - Controls and Software trade operations regarding customer...

  • Client Services Rep

    2 weeks ago


    Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Job DescriptionThe Client Service Rep is responsible for providing support to clients of Compliance Services. This role is versatile and includes work in various areas including HCP Tiering and Background Screenings. Preferred experience in nursing, medical education, administration, and client engagement. Experience in Pharmaceutical compliance regulations...

  • Client Services Rep

    3 weeks ago


    Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Job DescriptionThe Client Service Rep is responsible for providing support to clients of Compliance Services. This role is versatile and includes work in various areas including HCP Tiering and Background Screenings. Preferred experience in nursing, medical education, administration, and client engagement. Experience in Pharmaceutical compliance regulations...

  • Customer Care Officer

    9 hours ago


    Manila, National Capital Region, Philippines COUNTRY BUILDERS BANK, INC. Full time

    • *Willing to be assigned in Makati• *New graduates are acceptable• * Send your updated resume at NameCustomer Care Officer (CCO)OfficerFunctional RoleAnalyst/SpecialistRole SummaryHandles day to day customer service support for internal and external clients of the BankMain ResponsibilitiesAnswer customer phone inquiries immediately at the point of...


  • Manila, National Capital Region, Philippines SM Prime Holdings Inc. Full time

    Customer Care Agent for Digital Commerce (Head Office) Pasay City Opportunity Expired SM Prime Holdings is hiring for the role of Customer Care Agent for Digital Commerce. Operations support to meet the requirements of SM Customer Care for inbound/outbound non-voice processing of SM Malls Online and other business units like SM Cinema, SM Malls, SM Tickets...


  • Manila, National Capital Region, Philippines QIAGEN Gruppe Full time

    At the heart of QIAGEN's business is a vision to make improvements in life possible.We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe. Our most...


  • Manila, National Capital Region, Philippines Financial Times Full time

    About Us:The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work...


  • Manila, National Capital Region, Philippines Trafilea Full time

    About TrafileaTrafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing...


  • Manila, National Capital Region, Philippines First Advantage Phils., Inc. Full time

    Job SummaryThe Global Customer Care Associate receives, evaluates, and answers customer inquiries in a timely manner. They will also interact with customers via phone, chat and email to provide information in response to routine inquiries about background check searches and may handle and resolve general issues or complaints. This position is responsible for...