Finnish-speaking Service Desk Analyst to Manila, Philippines

2 weeks ago

Manila, National Capital Region, Philippines Nordic Jobs Worldwide Full time
Our client:

As digital transformation continues to accelerate, our client plays a pivotal role in facilitating their client's digital journeys, offering our professionals enticing career prospects.

The company's triumph stems from the expertise and dedication of their professionals.

Unified as one team, they confront and revel in the trials and triumphs of organizational growth, fostering a culture of accountability.

Every professional with them reaps the rewards of their collective contributions.

Here lies an opportunity to contribute to the establishment of one of the leading independent technology and business services firms globally.

Living in Metropolitan Manila:


Taguig, a bustling urban center in Metro Manila, has experienced significant growth in both its economic landscape and infrastructure over recent decades.

The cost of living, approximately 50% lower compared to the Nordic countries, ensures a comfortable lifestyle.

The Philippines offers a tropical climate (mostly sunny with temperatures around 30 degrees Celsius throughout the year), affordable living expenses, picturesque landscapes, diverse cuisines, and a welcoming, amicable populace.

Embark on a thrilling adventure and explore the world with this once-in-a-lifetime opportunity.Job Description:

The primary role of the Service Desk Analyst includes fielding Level 1 Calls and delivering Level 1 Technical Support to user inquiries, whether received via call or email.

The assigned resource is also responsible for generating Quality Audit Reports on the weekly calls received by the team and ensuring thorough documentation and updates on all tickets.

Your future duties and responsibilities:


- Handling initial incidents, involving triage, troubleshooting, and resolution when feasible, as well as escalating tickets to 2nd/3rd line support teams or third-party providers when necessary.
- Supporting Service Request Management and Service Restoration Management at Level 1.

Required qualifications for success in this role:
  • Fluency in Finnish and adeptness in written and verbal communication in English.
  • Keen attention to detail.
  • Proficiency in computer and technical skills.
  • Strong analytical and problem-solving abilities.
  • Proficient in process mapping.
  • Proactive, service-oriented, and capable of multitasking.
  • Excellent interpersonal skills (empathy, communication proficiency, etc.).
  • Vocational Diploma or Bachelor's Degree in any field.
  • Willingness to relocate to the Philippines.
Additionally, the ideal candidate should demonstrate:

Customer Orientation, Customer Responsiveness, High Impact Communication, Clear Communication.

Offering you:

  • Opportunity for career advancement in a prominent IT and business services consulting firm worldwide.
  • Competitive local salary.
  • Relocation package covering flights and accommodation for the first month.
  • Medical insurance, work permit, and visa assistance.
  • Modern workplace environment.
  • Cultural engagement.
  • Development opportunities in a multinational corporation.

Intrigued by this chance to grow? Send your English CV to us today. About Nordic Jobs Worldwide: Nordic Jobs Worldwide is a professional recruitment agency specializing in connecting candidates from Sweden, Finland, Norway, and Denmark with companies worldwide.

Nordic Jobs Worldwide stands as the largest language recruitment agency in the Nordic region, with operational bases in Oslo, Tallinn, Malaga, Malta, and Lisbon.

We align top-notch opportunities with Nordic talent around the globe, having assisted over 3000 individuals in securing their dream roles with our 300+ partners across 30+ countries.
  • Requirements

Ready for a Southeast Asian Adventure? We are on the lookout for Finnish Speakers to join us in the beautiful Philippines.

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