Customer Service Representative

2 weeks ago

Manila, National Capital Region, Philippines Cambridge University Press Full time

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a Customer Service Representative who can speak fluently in English to join our Global Customer Services Team. As a key member of our team, your goal will be to provide efficient and exceptional service to our global customers.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularization on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What makes you the ideal candidate in this role?

As a Customer Service Representative, you will work under the supervision of the Customer Services Supervisor in the Philippines, and you will be:

  • Responsible for accepting orders from different communication channels for print and digital products for our customers which can range from students to large distributors globally.
  • Working collaboratively with colleagues from different teams to address or resolve any concerns or requests from our customers.
  • The advocate of our customers by sharing feedback that would help improve customer experience.
  • Speaks fluently in English

The following are the non-negotiables for this role:

  • Provide exceptional service to our customers through phone and/or email.
  • Fluent in oral and written in English language
  • Amenable to work in a hybrid setup in our Manila office, 8 days per month
  • Should be open to work in a flexible schedule but mostly nightshift (4pm to 12mn or 9pm to 5am MNL time)
  • Comfortable in doing inbound/outbound calls

In addition, experience, knowledge or expertise in the following would give you an advantage:

  • SAP
  • Zendesk

#J-18808-Ljbffr

  • In manila

    2 weeks ago

    Manila, National Capital Region, Philippines Customer Service Representative Full time

    Customer Service RepresentiveHS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer:QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu, Insular Bldg. AyalaCebu, I.T park lahug apasCagayan de Oro, TeleperformanceDavao, TeleperformancePaid trainingFree...

  • Sagility Bridgetowne

    2 weeks ago

    Manila, National Capital Region, Philippines Customer Service Representative Full time

    POSITION:CSR (VOICE)EDUCATIONAL ATTAINMENT:4 year course graduates with or without BPO experienceWORK EXPERIENCE:Completed 2 years in College with 6months customer service related / 1 year solid BPO experience.SALARY PACKAGE:Upon hire:18k basic pay + 1k flex fund allowanceOther benefits:-20% Night differentialHMO coverage for employee upon Day 1 and HMO...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Lancesoft Full time

    Email Associate - APAC Recruitment and Delivery @ Lancesoft Philippines | Human Resources, IT Recruitment, Non-IT RecruitmentCompany: TeleperformanceNonvoice/Local AccountAccount Receivable AccountTravel Logistics AccountLogistics AccountSeniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Customer...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Lexieconsulting Full time

    Company DescriptionLexie Staffing and Business Consulting is a Recruitment Process Outsourcing (RPO) company based in Bulacan. We help connect talented individuals with new job opportunities that are perfect for them. Our mission is to bridge the gap between what you want and need, providing a better way to connect great people with great opportunities.Role...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines INTELEGENCIA BPO LLC CORP. Full time

    As a Customer Service Representative your role will be to focus on providing the correct resolutions for both consumers (person who purchased goods for personal use) and customers (dealer who purchases goods to resale at their store). You will handle consumer/customer relationships and assist with their individual service needs while delivering best-in-class...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Lexieconsulting Full time

    We are looking for a Customer Service RepresentativeBulacanWith Call Center experience focus on Medical Billing CollectionWilling to work onsiteHighschool College Level Seniority levelSeniority level Entry level Employment typeEmployment type Contract Job functionContact Center - Customer Service Officer (Voice) National Capital Region, Philippines 3 linggo...

  • customer service representative

    2 weeks ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Stackph Full time

    We are on a massive hiring for Customer Service Representative RoleBenefits and Perks:Up to 25k Salary Package-HMOLoan and Pay in advance facilityPaid Time Offer-Dayshift and Nightshift AccountQualifications:Proven experience as a customer service representative or similar customer service roleStrong communication, interpersonal and problemsolving...

  • customer service representative

    2 weeks ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

  • customer service representative

    2 weeks ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

  • Customer Service Representative

    5 days ago

    Manila, National Capital Region, Philippines ESOL IT SERVICES INC. Full time

    Location: Alabang, Muntinlupa (Onsite)Position: Customer Service RepresentativeSchedule: ShiftingJob Description: We're looking for a motivated Customer Service Representative to join us. You'll handle customer inquiries, resolve issues, and ensure a positive experience. Key responsibilities include:Responding to customer queries via phone, email, and...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content Link Customer Service Representative (Phone-based) Job Summary:A Customer Service Representative is responsible for providing quality service to Metrobank and PS Bank Credit Card holders by ensuring timely and accurate resolution of card sales, service inquiries, requests, and concerns made via call, email and other...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines NeksJob Philippines Full time

    Customer Service Representative | CSR Role | Apply Now (Vertis north)Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or...

  • customer service representative

    2 weeks ago

    Manila, National Capital Region, Philippines Reliasourcing Inc. Full time

    Job Summary: A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Qualifications: Proven customer support experience or experience as a Client Service RepresentativeUpselling Experience is...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines INTELEGENCIA BPO LLC CORP. Full time

    Duties and Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our services inside and out so that you can answer questions.Processing orders,...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Rippedboxstation Full time

    Position: Customer Service RepresentativeNumber of hours: 10-20 hours/week, Night shiftJob duration: Project-basedWork Location: Onsite; Lagro, Quezon CityTasks required:Answer incoming messages/tickets and conduct follow ups on customers with inquiriesAttract potential customers by answering product and service questions and suggesting information about...

  • Customer Service Representatives

    2 weeks ago

    Manila, National Capital Region, Philippines Neksjob Full time

    Job description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.

  • Customer Service Representative Plaridel Bulacan

    2 weeks ago

    Manila, National Capital Region, Philippines Lexieconsulting Full time

    Email Pioneer AccountDevelop strong customer relationships and responsible for resolving queries of the customers through e-mail and chat. Handling outbound calls to and from customers, listening to customer's needs or issues, and providing helpful solutions to their problems. Seniority levelSeniority level Mid-Senior level Employment typeEmployment type...

  • Customer Service Representative Non Voice

    2 weeks ago

    Manila, National Capital Region, Philippines Lexieconsulting Full time

    Email NON-VOICE Customer Service RepresentativeProcess customer and account documents. Micro tasks related to customer service. Assist customers via chat and email in a timely and accurate manner. Monitor and analyze event data in real-time. Seniority levelSeniority level Entry level Employment typeEmployment type Contract Job functionCustomer Service...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Callhounds Global BPO Full time

    Job Title: Customer Support Representative (CSR)Company: Callhounds Global BPO CorporationLocation: Eastwood City, Quezon City, Metro ManilaJob Type: Seasonal Account (2 months): Ecommerce/Retail (Voice)About Callhounds Global BPO Corporation:Callhounds Global BPO Corporation is a leading provider of exceptional customer service solutions, known for our...