Internal Controls Lead

2 weeks ago

Manila, National Capital Region, Philippines WHG Customer Services Philippines, Inc. Full time

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The role will play a pivotal role in ensuring the Group financial controls framework is implemented and operating effectively within the Global Finance Service Centre (GFSC).

Be the one to make it happen

If you're a team player who's passionate about accounting and finance then you're exactly the one, we need. We've prepared exciting compensation package for you

Core responsibilities:

  • Responsible for maintaining the Risk and Control Matrix (RAMC) for the processes run in the GFSC
  • Responsible for testing the operation of daily, weekly, monthly and ad-hoc controls in the GFSC and for evidencing the tests
  • Deliver training to Tower teams on the importance of internal controls and coach team through the methods for evidencing and retaining evidence of controls
  • Responsible for an open and transparent approach to control gaps, ensuring escalation of control gaps to senior leadership with recommendation for remediation
  • Perform end to end process reviewed to drive continuous improvement, review opportunities for further control automation within the ERP. Review ERP job builds and Segregation of duties within GFSC.
  • Implement internal control enhancements, gap remediations that have been agreed with GFSC leadership and Group Financial control leaders.
  • Support external auditors in their audit duties – ensure all requests within the GFSC are delivered in line with agreed timetable

Ad hoc responsibilities:

  • Ensure appropriate continuous professional development, keeping abreast of all internal, legislative, and industry best practice.
  • Ensure appropriate interpretation and implementation of required changes in a timely manner.
  • Support all internal and external audit activities through the provision of required documentation when necessary.

The above accountabilities and responsibilities are not exhaustive, and the jobholder may be required to undertake additional duties that are consistent with the level and grading of the role.

Required Skills and Experience:

Education and Occupational Experience:

  • Secondary education qualifications or equivalent
  • CPA or equivalent
  • 2-3 years of experience in an audit role (internal or external)
  • Good understanding of US Sox or UK corporate governance


• Speaks English proficiently

Professional & Personal skills

  • Strong attention to detail and accuracy in data validation and record keeping.
  • Excellent analytical and problem-solving skills, with the ability to investigate and resolve discrepancies.
  • Ability to work independently, prioritize tasks, and meet established reconciliation deadlines.
  • Strong interpersonal and influencing skills

WHG Customer Services Philippines, Inc. is part of the William Hill Group, one of the world's leading Gaming companies. Founded in 1934 in the UK, William Hill Group is the UK's largest bookmaker. Services from Manila include:Incoming chatEmail & customer services callsOutbound chatPersonalized account management New player checksFraud managementWithdrawals managementPayment & transaction management

WHG Customer Services Philippines, Inc. is part of the William Hill Group, one of the world's leading Gaming companies. Founded in 1934 in the UK, William Hill Group is the UK's largest bookmaker. Services from Manila include:Incoming chatEmail & customer services callsOutbound chatPersonalized account management New player checksFraud managementWithdrawals managementPayment & transaction management

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