Operation Specialist

1 week ago


Manila, National Capital Region, Philippines Hellmann Shared Service Center Inc. Full time

About Position

Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department's objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.

Key Responsibilities

Focus on customer needs and requirements as a priorityPro-actively inform customer about any irregularities and provide alternative solutionRead and follow instructions defined in customer specific SOP'sOrganize the day to day running of specific import / export operational dutiesCoordinating import / export shipment with local & oversea customers, airlines/carriers, sub-contractor, agents and truckers for all import and export related transportationLiaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties.Prepare, create and execute correctly and efficiently completed documents relating to [import/export] consignments.Monitor daily [import/export] shipment/delivery requirementsAttend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system.Maintaining latest customer contact to ensure quality service provided to customerMonitor and report where possible all [import/export] consignments within designated destinations and overseas sources were relevant.Ensure completion of all consignment tasks from receipt of booking, organizing national and international transportation, formally documenting and accounting.Adhering continuous improvement procedure through best practice to increase competence level of ocean/air freight related process to achieve performance, quality, compliance and service level growthBecomes relatively conversant in the regulations, cultures and laws of those designated countries served.Be aware and practice specific duties in relation to the legal [import/export] movement of all hazardous goods.Support country on system roll out.Assist implementation of new customers, review SOP and provide pro-active feedbackIssue internal / external invoices according to agreed rates and services provided Skills and CompetenciesExcellent communication and customer service skillsEnd to end Air/Ocean Freight Import / Export experience is essentialAble to plan work and meet deadlinesA pro-active attitudeAbility to work under pressure to cope with periods of high workload and tight timelinesWillingness to work overtime to meet deadlines when required Functional / Industry requirementsWork experience in international logistics or freight forwarding apprenticeship preferred1-3 years of experience in operation preferredInternational working experience preferred Language SkillsFluent in English (written and spoken)Other languages (written and spoken) beneficial.
Computer LiteracyMicrosoft Office 365 ProductsCargoWise One experience is a plus

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