Operations Support Specialist

Administrative Assistants (Administration & Office Support)

With over 9,000 professionals across 11 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.

Operations Support Specialist, be 100% YOU with MicroSourcing

An Operations Support Specialist is expected to perform the following tasks:

• Guide applicants for residency, and renewing residents at our apartment
  communities beginning with the leasing process with templated emails and text messages within the Company's CRM. Our goal is to provide a high-touch, high-quality experience that encourages the selection of value-added services and amenities, and ensuring strong resident connections with our Company and brand.
• Accurately and efficiently create new residential leases for future and renewing residents based on data provided by applicants and onsite teams in our electronic lease platform, and choices made by the future resident in the pre-move in process.
• Collaborate with onsite teams to ensure leases adhere to Company policies, industry standards, and governmental laws and regulations.
• Transmit lease documents for electronic signature by applicants and use
  templated follow up within the Company's CRM to ensure timely execution.
• Maintain accurate records of resident transactions and agreements in Company database and document management systems.
• Collect photographic, video, and written documentation from onsite teams
  regarding the condition of apartments after a resident moves out to support any charges or deductions from resident security deposits and calculate those charges using Company-provided worksheets and formulas.
• Using Company worksheets and provided formulas, evaluate former resident compliance with lease terms, such as required notices, move out dates, length of lease, etc. to calculate any non-damage related credits, charges, or deductions from the resident security deposit.
• Book entries for credits or debits associated with these records in Company ERP (Yardi Elevate) and produce post-move out final resident account statements in a timely manner, accurately reflecting resident deposits, credits and debits based on provided data and in compliance with Company policies and legal requirements.
• Use templated communications within Company CRM to communicate with
  former residents and onsite teams regarding deposit returns, providing clear explanations and support for deductions.
• Support 3rd party collection agencies in their attempts to collect past-due balances by providing additional documentation and support regarding charges as needed and upon request.
• Support administration of lease deposit insurance programs as needed and upon request.
• Maintain organized and up to date records in Microsoft Excel, the Company CRM, and the Company document management systems for reference and auditing purposes.
• Assist in preparing reports related to lease activity and deposit accounting.
  
• Work closely with onsite teams, other members of the Operations Department, the Accounting Department, and other departments, as needed, to ensure seamless resident onboarding, renewals, lease document management and accurate bookkeeping practices.
• Communicate effectively with the Operations Support Manager and other team members to understand software and record-keeping requirements.
• Collaborate with other Operations team members to prioritize tasks and meet recurring schedules and project deadlines.
• Adhere to privacy and security regulations, maintaining confidentiality of sensitive information.
• Perform data verification and validation to ensure accuracy and completeness.
• Identify and rectify errors in datasets through data cleansing and quality
  improvement processes.
  

What it takes to be part of our team:

• Proven experience in data entry with a minimum typing speed of 70 WPM and 98% accuracy.
• Proven experience in lease administration or related role.
• Proficiency in Microsoft Excel, including experience with Microsoft 365.
• Meticulous attention to detail and excellent organizational skills.
• Knowledge of data privacy regulations and commitment to confidentiality.
• Excellent time management skills to meet deadlines, especially when dealing with high data volumes.
• Excellent English communication skills, both written and verbal.
• Spanish-language proficiency is a plus.
  

What's in it for you?

• Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
• A very collaborative work culture

Find a balance between work and life that fits you. Do what you do best with MicroSourcing

For more information, visit

*Terms & Conditions apply

MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career.

Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.

Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID:

Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City | Career Hub - Upper Ground FLB Corporate Center, Cebu Business Park Mabolo, Archbishop Reyes Avenue, Cebu City, 6000 Cebu

MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career.

Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.

Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID:

Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City | Career Hub - Upper Ground FLB Corporate Center, Cebu Business Park Mabolo, Archbishop Reyes Avenue, Cebu City, 6000 Cebu

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