Team Leader for Australian Mortgage Account

4 days ago


Manila, National Capital Region, Philippines GBSS Full time

Summary

Reporting to and working with our Head of Business Innovation, your focus will be working with our team of mortgage broker assistants to assist our members business growth.

We are seeking a dynamic and dedicated Team Leader to lead and manage a team of mortgage broker assistants providing essential support to Mortgage Brokers in Australia for efficient loan application processing and administration. The successful candidate will play a pivotal role in ensuring the team's performance, training, development, quality assurance, and fostering strong relationships with mortgage brokers.

Responsibilities:

Team Management

Lead, supervise, and mentor a team of mortgage broker assistants in Manila, guiding them to achieve high-performance standards.Provide regular feedback, coaching, and performance evaluations to team members.Oversee day-to-day operations, ensuring efficient workflow and adherence to established processes. Training and DevelopmentDesign and implement comprehensive training programs for mortgage broker assistants, covering Australian mortgage loan processing, lender servicing calculator usage, credit policies, interest rate lender pricing, valuation order processes, document verification, and credit consumer report procedures. (but limited too)Foster continuous learning and skill enhancement through ongoing training sessions and workshops. Quality AssuranceEstablish and maintain quality assurance protocols to ensure accurate and compliant loan application processing and administration.Conduct regular audits to assess the team's accuracy, compliance, and adherence to industry regulations. Performance Evaluation and KPI ManagementSet clear Key Performance Indicators (KPIs) for the team and individual team members.Monitor and evaluate team performance, track progress toward KPIs, and implement strategies to improve results. Fostering Mortgage Broker RelationshipsDevelop and maintain strong relationships with Mortgage Brokers in Australia.Serve as a point of contact for brokers, addressing inquiries, providing updates, and ensuring exceptional service.Collaborate with brokers to understand their specific needs and tailor support accordingly. Technical ExpertiseDevelop a deep understanding of Australian mortgage loan processing, credit policies, interest rates, lender pricing, and valuation procedures.Proficiently utilise industry-specific Customer Relationship Management (CRM) software, online application platforms, and Simplology tools. HR and Team DevelopmentHandle HR-related functions such as recruitment, onboarding, performance management, and conflict resolution.Cultivate a positive team culture that encourages collaboration, innovation, and professional growth. Qualifications and ExperienceApplicant must have worked as a Broker Support Officer for an Australian Broker for 3 years end to end processBachelor's degree in Business, Finance, or a related field preferred. Cert IV and / or DiplomaMinimum of 4 years of relevant experience in mortgage loan processing or financial services, with at least 2 years in a leadership or supervisory role.Thorough understanding of Australian mortgage industry practices, lender requirements, and credit policies.Strong coaching, mentoring, and team-building skills.Excellent communication, interpersonal, and problem-solving abilitiesProficiency in using mortgage industry software, CRMs, and online application systems.Strong organizational skills with the ability to manage multiple tasks and priorities effectively. Personal AttributesLeadership: Demonstrates strong leadership skills and the ability to inspire and motivate a diverse team.Adaptability: Adapts to evolving processes, technologies, and industry changes.Initiative: Proactively identifies opportunities for process improvement and implements effective solutions.Detail-Oriented: Exhibits a high level of attention to detail and accuracy in work.Cultural Sensitivity: Displays cultural awareness and sensitivity in communication and interactions What We Offer:Dayshift with Sat-Sun off - more time to spend with the familyLeave accrual upon hiringSpecific client-initiated benefitsHMO on day 1 – principal and 1 dependentPhp2,000 transportation allowance upon confirmation to regular statusGuaranteed salary review upon regularization and every anniversary dateMonthly out-of-office anti-burn-out activity (monthly coffee break)Team lunch every last Friday of the monthBirthday treatsCompany-wide engagement activitiesBe part of a company that values its employeesCareer planning and development opportunities

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