Contact Centre Officer

3 days ago


Manila, National Capital Region, Philippines PSO (MANILA) LIMITED Full time

RESPONSIBILITIES

Assist the Customer Service Team through all post settlement phone enquiriesEnsure the timely collection and maintenance of delinquent accounts through controlled policy, processes and legislative requirementsEnsure customers are provided with the highest level of service within company guidelinesEnsure that all functions are completed accurately and within service level agreementResponsible in handling customer enquiries relating to Mortgage and Auto products via tools and systemsEnsure the minimization of fraud, credit, and operational losses in the organization to below industry standards SELECTION CRITERIACandidate must possess at least a Bachelor's/College Degree in any fieldExcellent English communication skills, both verbal and writtenMinimum of two (2) years' experience in a Contact Centre or Collections environmentKnowledge of Australian Finance Regulatory Environment will be an advantageExperience in a BPO/multinational institution is preferred
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