Customer Care Specialist

2 weeks ago


Manila, National Capital Region, Philippines BC Solutions (Philippines) Inc. Full time

WHY JOIN US?

  • Permanent Dayshift, Mon-Fri work week
  • Competitive salary and leave entitlements
  • Opportunities for career development, training, and personal growth
  • People first, dynamic international working environment
  • HMO Benefits (Day 1) For Employee + 1 Qualified Dependent

About BC Solutions (Part of BC Invest)

BC Invest is a fast-growing diversified financial services group and non-bank mortgage lender, offering a combination of personal and financial services, including mortgage lending and asset management services. Current assets under management (AUM) exceed A$5.5 billion.

The Company specializes in domestic mortgages to Australian resident borrowers for properties in Australia and in non-resident mortgages for properties in Australia and the UK.

BC Invest has 6 global offices. BC Invest operates two Australia offices, Melbourne and Sydney. Due to the company's significant growth, we are seeking an experienced Customer Care Specialist join our dynamic team at the Manila office.

About the role

As a Customer Care Specialist, you will be the first point of contact for our customers who are seeking assistance with their Australian home loans. You will use your exceptional communication and problem-solving skills to resolve their queries and find the perfect solution for their needs.

  • Providing outstanding customer service by answering questions, resolving issues, and providing guidance to our mortgage customers
  • Working closely with our Loan Operations team to ensure that Customer requests are processed quickly and efficiently
  • Educating customers about our mortgage products and services, and helping them find the right mortgage for their needs
  • Building strong relationships with customers by proactively following up with them and ensuring that their needs are being met
  • Collaborating with other members of the Customer Care team to develop and implement new strategies for improving the customer experience

Ideally, we are looking for someone with:-

  • College degree holder (any field)
  • With at least 2 years of experience in the mortgage or banking industry with a customer care or mortgage processing role
  • Must have well developed negotiation, critical listening and influencing skills
  • Confident and clear phone manner
  • Excellent English communication skills - both oral and written
  • Must be detail oriented, organized, adaptable, and flexible
  • Able to meet targets and deadlines on a daily basis
  • Willing to work onsite in BGC, Taguig

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