Customer Service Representative

4 days ago


Manila, National Capital Region, Philippines Colcap Servicing Pty Ltd - Philippine Branch Office Full time

Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team. By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.

As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure

RESPONSIBILITES AND TASKS:


• Responding to and resolving queries received through emails/fax as well processing tasks and requests.


• Taking inbound calls from external and internal customers as well as making outbound calls.


• Attending to Mortgage Managers' enquiries and disputes and providing quick, accurate and correct response and resolution.


• Escalating specific matters, queries and concerns to the appropriate or relevant department once issue has been identified


• Regularly communicating with team members and colleagues to obtain updates and making sure that messages, updates and initiatives are clearly understood


• Delegating email tasks and TDIs to relevant team member(s) to look into and action, checking if correct procedure and appropriate resolution have been made.


• Organising and actioning other ad-hoc activities

KNOWLEDGE, QUALIFICATIONS AND COMPETENCIES:


• Availability to work on weekends (5 Working days ; Day shift)


• With Australian mortgage experience is an advantage


• Above average oral communication and comprehension skill


• Strong writing skills, able to compose business letters


• Confident and articulate, able to engage in conversations and build relationships with clients at the highest level


• Customer focused


• Able to work well under pressure and on flexible schedule


• Exhibit professional demeanour


• Good attention to detail


• Good planning, organising, multi-tasking and problem-solving skills


• Must have proficiency with various software applications programs including e-mail messaging applications, Microsoft Word and Excel Environment


• Good analytical skills


• Ability to provide insight based on analysis


• Knowledge-sharing mentality


• Ability to work on deadlines


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