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Customer Service Representative
4 days ago
Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team. By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.
As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure
RESPONSIBILITES AND TASKS:
• Responding to and resolving queries received through emails/fax as well processing tasks and requests.
• Taking inbound calls from external and internal customers as well as making outbound calls.
• Attending to Mortgage Managers' enquiries and disputes and providing quick, accurate and correct response and resolution.
• Escalating specific matters, queries and concerns to the appropriate or relevant department once issue has been identified
• Regularly communicating with team members and colleagues to obtain updates and making sure that messages, updates and initiatives are clearly understood
• Delegating email tasks and TDIs to relevant team member(s) to look into and action, checking if correct procedure and appropriate resolution have been made.
• Organising and actioning other ad-hoc activities
KNOWLEDGE, QUALIFICATIONS AND COMPETENCIES:
• Availability to work on weekends (5 Working days ; Day shift)
• With Australian mortgage experience is an advantage
• Above average oral communication and comprehension skill
• Strong writing skills, able to compose business letters
• Confident and articulate, able to engage in conversations and build relationships with clients at the highest level
• Customer focused
• Able to work well under pressure and on flexible schedule
• Exhibit professional demeanour
• Good attention to detail
• Good planning, organising, multi-tasking and problem-solving skills
• Must have proficiency with various software applications programs including e-mail messaging applications, Microsoft Word and Excel Environment
• Good analytical skills
• Ability to provide insight based on analysis
• Knowledge-sharing mentality
• Ability to work on deadlines
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