IT Client Manager
2 weeks ago
Job Description ( FRESH GRADUATES ARE ACCEPTED)
Under the supervision of the Client and Project Management Head, the Client Management team is the strategic arm of the Vice President for Digital Information and Technology Services (VP DITS) in the various clusters to align and operationalize the University Strategies and IT Plans.
The IT Client Manager acts as the single point of contact for his/her assigned Units' strategic and tactical technology requirements and concerns. He/she supports the VP DITS, Units' plans and operations by proposing, implementing, monitoring, and evaluating strategies to develop the units' IT resources to enable and support the teaching-learning experiences related to academics, formation, and co-curricular programs. The position also supports the University's strategic plans by directly empowering his/her assigned Unit in prioritizing contributing the priority to becoming an excellent digital university.
Main Duties and Responsibilities
I. Planning and Design
- Collaborates with the assigned Units' stakeholders on the strategies and direction of information technology resources and aligns these with the unit's priorities and business requirements.
- Systematically determines the IT requirements of the school to support and enable its academic, formation, and co-curricular programs.
- Systematically determines the context of students and their families concerning IT concerns for the conduct of teaching-learning with blended modalities.
II. Operation and Maintenance
- Provides inputs and coordination for the budgetary requirements of the unit.
- Coordinates with other OVP DITS units (Academic Solutions, Enterprise Productivity Solutions, End-User Management, and Infrastructure Management teams) regarding the requirements of the unit.
- Develops a communication plan to ensure proper coordination and consistent information sharing between stakeholders (e.g., communication of policies, requirements, and changes concerning the units' IT Resources)
III. Service and Quality Control
- Establishes structure for feedback such as customer satisfaction surveys, needs assessments, periodic reviews for adherence to standards, and continuous improvement of OVP DITS' service offerings in his/her assigned Unit.
- Coordinates with the OVP DITS' Process, Performance, and Service Level Management team for service-level monitoring in the unit.
- Prevents and solves conflicts that may arise between stakeholders such as the Unit and service providers.
IV. Performs other office-related tasks as may be assigned by immediate
supervisor or authorized representative
Minimum Qualifications
Knowledge, Skills, and Abilities
- Planning: Ability to effectively plan and coordinate the delivery of required outcomes, according to importance and urgency; keen to details
- Communication Skills: Good verbal, written, and interpersonal skills.
- Coordination Skills: Ability to proactively coordinate, mediate, and manage actions concerning others.
- Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time
- Critical Thinking: Ability to interpret policies and procedures to make informed decisions
- Negotiation: Ability to explore alternatives and positions to reach outcomes that gain the support and acceptance of all parties
- Decision Making: Ability to identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions from; uses effective approaches for choosing a course of action or developing appropriate solutions
- Change Management: Ability to manage resistance to change by involving and engaging key stakeholders in the process of change
- IT Service Management: Strong working knowledge in developing, implementing, and managing IT Service Management processes, methodologies, and tools for an academic setting.
- IT Solutions Management: Strong working knowledge of technology solutions and resources for the academic setting
Education and Experience Requirements
- Bachelor's degree in Computer Science/Engineering, Information Systems, Management or equivalent
- Knowledge in IT Service Management and related IT practices, ITIL 4 certification is an advantage
- Fresh Graduates are welcome to apply.
- Background in Education, Finance, Accounting, Purchasing, and/or HR is a plus
- In good health and of good moral character
Job Types: Full-time, Permanent
Benefits:
- Company events
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Application Question(s):
- Do you have experience in collaborating with clients?
#J-18808-Ljbffr
-
Client Relationship manager
2 weeks ago
Quezon City, National Capital Region, Philippines Recruiter PH Full timeJob Statement: The Client Relations Manager serves as the primary point of contact between VXI and the client's vendor management team. He/she will work with the Directors for both Client Services and Operations, as well as each site's management team, to ensure that client requirements are met and delivered, and all communications are cascaded to Operations...
-
Client Relationship manager
2 weeks ago
Quezon City, National Capital Region, Philippines Recruiter PH Full timeJob Statement:The Client Relations Manager serves as the primary point of contact between VXI and the client's vendor management team. He/she will work with the Directors for both Client Services and Operations, as well as each site's management team, to ensure that client requirements are met and delivered, and all communications are cascaded to Operations...
-
Client Services Manager
2 weeks ago
Quezon City, National Capital Region, Philippines Afni Full timeThe Client Services Manager will work with the Senior Director for Client Services. The primary responsibility of the Client Services Manager is to ensure that Afni's client(s) are provided the ultimate service. The Client Services Manager will be singularly focused on the ship-to's of this one (or few) client(s) (customer class) and optimizing contracted...
-
Client Relationship manager
2 weeks ago
Quezon City, National Capital Region, Philippines RecruiterPH Full timeEssential Duties and Responsibilities: Perform activities aimed at building and strengthening relationships with the Client Represent the Company on meetings with the Client and related entities (business reviews, calibration calls, WFM meetings, system ortools outages, etc.) and ensure attendance by the required people from the Company Serve as the liaison...
-
Client Relationship manager
2 weeks ago
Quezon City, National Capital Region, Philippines RecruiterPH Full timeEssential Duties and Responsibilities: Perform activities aimed at building and strengthening relationships with the Client Represent the Company on meetings with the Client and related entities (business reviews, calibration calls, WFM meetings, system or tools outages, etc.) and ensure attendance by the required people from the Company Serve as the...
-
Client Account Manager
2 weeks ago
Quezon City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full timeJob Description:Ability to understand technological solutions for clients while understanding the relationship skills necessary to communicate effectively with all clients.Job Responsibilities: Grow existing accounts within the assigned territory Providing IT consulting sales support to clients in an assigned territory or customer base. Uncover new business...
-
Client Services Manager
2 weeks ago
Quezon City, National Capital Region, Philippines Nezda Global Full timeNezda is actively hiring for Client Services Manager.Work Setup:Night Shift. Onsite.Qualifications:Bachelor's degree. At least 2 to 5 years of working experience in the related field is required for this position. Previous account management, sales, or customer service required.Job Description:Will work with internal and external partners. Work with clients...
-
IT Client Manager III
2 weeks ago
Quezon City, National Capital Region, Philippines Ateneo de Manila University Full timePosted 5 days ago and deadline of application is on 30 MayRecruiter was hiring a day agoJob DescriptionSummary of Work Activities and Responsibilities:Under the supervision of the Client and Project Management Head, the Client Management team is the strategic arm of the Vice President for Digital Information and Technology (VP DITS in the various clusters to...
-
Senior Client Manager I
2 weeks ago
Quezon City, National Capital Region, Philippines Ateneo Full timePosted 11 days ago and deadline of application is on 4 AprRecruiter was hiring 2 days agoJob DescriptionUnder the supervision of the Client and Project Management Head, the Client Management team is the strategic arm of the Vice President for Digital Information and Technology Services (VP DITS) in the various clusters to align and operationalize the...
-
Senior Client Manager
2 weeks ago
Makati City, National Capital Region, Philippines NTT DATA, Inc. Philippines Full timeThe primary responsibility of the Senior Client Manager is to take full ownership of his/her assigned accounts. Their key focus is to manage and grow relationships to drive land, expansion and renewals across all solutions within assigned accounts. They are required to pursue leads identified by aligned lead generation representatives."Responsible for...
-
Sales Admin Assistant/Client Account Manager
2 weeks ago
Quezon City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full timeJob Description As a Sales Admin Assistant/CAMigo at Intelligent technical Solutions you are expected to have the ability to understand technological solutions for clients while understanding the relationship skills necessary to communicate effectively to a various number of clients. Job Responsibilities Providing IT consulting sales support to sales...
-
Sales Admin Assistant/Client Account Manager
2 weeks ago
Quezon City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full timeJob DescriptionAs a Sales Admin Assistant/CAMigo at Intelligent technical Solutions you are expected to have the ability to understand technological solutions for clients while understanding the relationship skills necessary to communicate effectively to a various number of clients.Job ResponsibilitiesProviding IT consulting sales support to sales...
-
2022 Marketing Assistant
2 weeks ago
Makati City, National Capital Region, Philippines NM Network Manager Sales Full timeOpportunity Expired We are looking for a zealous Marketing Assistant to support the Marketing department of our company in its primary and administrative duties. Opportunity details Opportunity Type Graduate Job Number of Vacancies 1 PHP 15, ,000 PHP 15, ,000 Start Date ASAP Applications Open Applications Close 6 Jul 2022 Hiring criteriaBachelor's...
-
Client Success Manager
2 weeks ago
Makati City, National Capital Region, Philippines Etaily Full timePrincipal Duties and ResponsibilitiesAs a Client Success Manager, you will be the client's main POC leading the end-to-end process, including cross-functional activities involving internal and external stakeholders. You will also be responsible for developing strong relationships with brands, marketplaces, and other channels to drive business growth.Job...
-
Client Success Team Lead
2 weeks ago
Quezon City, National Capital Region, Philippines Intogreat Full timeIntogreat Solutions Philippines | Full time Client Success Team LeadQuezon City, Philippines | Posted on 04/18/2024 In Intogreat, we value not just your career opportunities with us but we also take pride in our work-life balance culture. We are dedicated to providing the needs of our staff to become productive at work. Here are the ten reasons why you...
-
Client Services Manager Senior
2 days ago
Makati City, National Capital Region, Philippines FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Science Travel Percentage : 5 - 10%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...
-
Head of Client Success
2 weeks ago
Quezon City, National Capital Region, Philippines RecruitGo Full timeDirectly Reporting to the COOLeading the customer success team, from building the department to developing it for scalability and sustained growth, with all the people, processes, and strategies optimized in a customer-first mannerAdding value to customer relationships and driving the desired customer goals by either actively participating in client...
-
HR/OD Client and Data Management Officer
2 weeks ago
Quezon City, National Capital Region, Philippines Ateneo Full timeHR OD Data and Quality Management Officer III Posted 4 days ago and deadline of application is on 29 JulRecruiter was hiring 8 hours agoJob Description**Full JD to be sent to shortlisted candidatesUnder the supervision of the Assistant to the Director / HROD Quality Review and Design Section Head, the HR/OD Data and Quality Management Officer III establishes...
-
Project Consultant
2 weeks ago
Makati City, National Capital Region, Philippines One CoreDev IT (CORE) Full timeA Project Consultant will perform as an individual contributor on client engagement teams, working under the supervision of an Engagement Director and/or Partner, to develop work product, and manage project activities. Responsible for project delivery and management experience that are looking to grow into consultants.Responsibilities:Develop quality work...
-
Senior Consultant
2 weeks ago
Makati City, National Capital Region, Philippines One CoreDev IT (CORE) Full timeA Senior Consultant will perform as an individual contributor on client engagement teams, working under the supervision of an Engagement Director and/or Partner, to develop work product, lead specific project initiatives, and act as a subject matter expert on consulting projects. Client engagement activities include but are not limited to framing issues,...