Senior Client Manager I
2 weeks ago
Posted 11 days ago and deadline of application is on 4 Apr
Recruiter was hiring 2 days ago
Job DescriptionUnder the supervision of the Client and Project Management Head, the Client Management team is the strategic arm of the Vice President for Digital Information and Technology Services (VP DITS) in the various clusters to align and operationalize the University Strategies and IT Plans.
The Senior Client Manager I acts as the single point of contact for his/her assigned Units' strategic and tactical technology requirements and concerns. He/she supports the VP DITS, Units' plans and operations by proposing, implementing, monitoring, and evaluating strategies to develop the units' IT resources to enable and support the teaching-learning experiences related to academics, formation, and co-curricular programs. The position also supports the University's strategic plans by directly empowering his/her assigned Unit in prioritizing contributing the priority to becoming an excellent digital university.
Main Duties and Responsibilities
I. Planning and Design
- Collaborates with the assigned Units' stakeholders on the strategies and direction of information technology resources and aligns these with the unit's priorities and business requirements.
- Systematically determines the IT requirements of the school to support and enable its academic, formation, and co-curricular programs.
- Systematically determines the context of students and their families concerning IT concerns for the conduct of teaching-learning with blended modalities.
II. Operation and Maintenance
- Provides inputs and coordination for the budgetary requirements of the unit.
- Coordinates with other OVP DITS units (Academic Solutions, Enterprise Productivity Solutions, End-User Management, and Infrastructure Management teams) regarding the requirements of the unit.
- Develops a communication plan to ensure proper coordination and consistent information sharing between stakeholders (e.g., communication of policies, requirements, and changes concerning the units' IT Resources)
III. Service and Quality Control
- Establishes structure for feedback such as customer satisfaction surveys, needs assessments, periodic reviews for adherence to standards, and continuous improvement of OVP DITS' service offerings in his/her assigned Unit.
- Coordinates with the OVP DITS' Process, Performance, and Service Level Management team for service-level monitoring in the unit.
- Prevents and solves conflicts that may arise between stakeholders such as the Unit and service providers.
IV. Performs other office-related tasks as may be assigned by immediate
supervisor or authorized representative
Knowledge, Skills, and Abilities
- Planning: Ability to effectively plan and coordinate the delivery of required outcomes, according to importance and urgency; keen to details
- Communication Skills: Good verbal, written, and interpersonal skills.
- Coordination Skills: Ability to proactively coordinate, mediate, and manage actions concerning others.
- Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time
- Critical Thinking: Ability to interpret policies and procedures to make informed decisions
- Negotiation: Ability to explore alternatives and positions to reach outcomes that gain the support and acceptance of all parties
- Decision Making: Ability to identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions from; uses effective approaches for choosing a course of action or developing appropriate solutions
- Change Management: Ability to manage resistance to change by involving and engaging key stakeholders in the process of change
- IT Service Management: Strong working knowledge in developing, implementing, and managing IT Service Management processes, methodologies, and tools for an academic setting.
- IT Solutions Management: Strong working knowledge of technology solutions and resources for the academic setting
Education and Experience Requirements
- Bachelor's degree in Computer Science/Engineering, Information Systems, Management or equivalent
- Knowledge in IT Service Management and related IT practices, ITIL 4 certification is an advantage
- At least 8 years of working experience
- Minimum of 3 years of experience in a management and/or supervisory role
- Background in Education, Finance, Accounting, Purchasing, and/or HR is a plus
- In good health and of good moral character
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The Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, the Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes.Ateneo offers Basic Education (Grade School, Junior and Senior High School). In addition, the Loyola Schools (college) is made up of four schools (Social Sciences; Humanities; Science and Engineering; and Management) that offer graduate and undergraduate degrees, with a total enrolment of about 10,000 students per year. The Ateneo has 4 professional schools located in 3 campuses in Quezon City, Makati City and Pasig City (Business; Government; Law; and Medicine and Public Health), with about 4,000 professional postgraduate students.It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia.The Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. The Ateneo's Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.
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