Current jobs related to Head of Client Success - Quezon City, National Capital Region - RecruitGo
-
Head Executive Assistant to Holdings
3 weeks ago
Quezon City, National Capital Region, Philippines Monroe Consulting Group Full timeHead Executive Assistant to Holdings Head Executive Assistant to Holdings Monroe Consulting Philippines, a leading executive search firm, is partnering with one of the Philippines' largest and most respected real estate developers and construction companies to find a highly skilled Head Executive Assistant to Holdings. About the Role This is a unique...
-
Sales Management Officer
3 weeks ago
Quezon City, National Capital Region, Philippines CALMAR LAND DEVELOPMENT CORPORATION Full timeJOB SUMMARYDirectly reporting to the Branch Sales Head, he shall be responsible for the management of the various selling channels focusing on their respective project assignments and for the attainment of the individual sales target covering project assigned by the Branch Sales Head. PRINCIPAL DUTIESOrganize activities geared toward the expansion of the...
-
Head Executive Assistant to Holdings
2 weeks ago
Quezon City, National Capital Region, Philippines Monroe Consulting Group Full timeExecutive search firm Monroe Consulting Philippine is recruiting on behalf of one of the first and largest real estate developer and construction companies in the Philippines. They are seeking a Head Executive Assistant to Holdings who will play a crucial role in supporting the Chairman and executive team in strategic planning, operational management,...
-
Merchandising Planning Head
3 weeks ago
Makati City, National Capital Region, Philippines Monroe Consulting Group Full timeExecutive recruitment search firm Monroe Consulting Group is recruiting on behalf of a leading lifestyle retailer of diversified portfolio that includes sports, fashion, food & beverage and lifestyle products. Our respective client is looking for a Merchandise Planning Head who will be leading a group of planners (specific BU), in becoming the partner to...
-
Industry Environ
2 weeks ago
Quezon City, National Capital Region, Philippines IBM Careers Full timeYour roles & responsibilities:As a Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Cloud Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most...
-
Sr. Tax Advisor
2 weeks ago
Makati City, National Capital Region, Philippines ING Full timeSupports the Head of Tax in the developing and executing the organization's tax strategy to ensure its tax compliance and the management of all client tax integrity and accounting issues. Acts as a strategic partner for own domain to the business and management for all tax (related) issues. Represents ING to all relevant stakeholders to advance the...
-
Customer Experience Manager
2 months ago
Makati City, National Capital Region, Philippines Monroe Consulting Group Full timeExecutive search firm Monroe Consulting Group Philippines is recruiting on behalf of a growing savings bank who has been thriving in servicing SMEs in the market. This bank is looking for an experienced Customer Experience Manager who is well-versed in working with clients to understand their customer needs, provide strategic recommendations, and design and...
-
Decarbonization Principal Consultant APAC
4 months ago
Makati City, National Capital Region, Philippines Black & Veatch Family of Companies Full timeAt Black & Veatch, our employee-owners go beyond the project. For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources accessible to all. Working with us, you will help provide critical expertise as we, along with our valued clients, deliver solutions that positively impact communities around...
-
QC Engineer=- ME2 Certificate Holder
1 month ago
Quezon City, National Capital Region, Philippines Reeracoen Philippines, Inc. Full timePerform and oversee tests on construction materials and processes to ensure have meet quality standards Provide training and guidance to construction personnel on quality control procedures and best practices Maintain accurate and updated records of quality control activities. QC liaison to project management team and clientsJob Requirements:Graduate of BS...
-
Makati City, National Capital Region, Philippines AXA Group Full timeJob PurposeThe primary purpose of a Portfolio Management Business Transformation and Strategy Director is to lead an organization's efforts to transform its business processes and operations to achieve business financial goals and customer experience goals.To optimize revenue generation (RYP), ensure policy longevity, and drive strategic growth for Life and...
-
Site Manager
3 weeks ago
Quezon City, National Capital Region, Philippines Monroe Consulting Group Full timeSite Manager (Construction) Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of multinational construction & machinery industry. The company is a leader in the execution of complex excavation pits, foundations, and vertical seals, as well as in the development and manufacture of related machinery for this dynamic market. Our...
-
Sales Associate
5 days ago
Quezon City, National Capital Region, Philippines Universal Robina Corporation Full timeGrow Beyond UR Job with URC Universal Robina Corporation is looking for Sales Associate (Flour) As Sales Associate, you shall be responsible in supporting corporate strategies and profit objectives by monitoring active selling of dealer and/or distributor organization to consistently achieve growth in the market share and unit sales in major lines assigned...
-
Senior Agent, Customer Service
3 weeks ago
Quezon City, National Capital Region, Philippines Kyndryl Full timeCustomer Service Representative Join Kyndryl, a global leader in IT services, and be part of a team that designs, builds, manages, and modernizes mission-critical technology systems. About Us We're a company that's always moving forward, pushing ourselves to build a more equitable and inclusive world for our employees, customers, and communities. The...
-
Project Supervisor
1 month ago
Quezon City, National Capital Region, Philippines Alfamart Trading Philippines Inc Full timeABOUT US:Being part of a dynamic organization is one of the secrets of career success. Alfamart is the first and only Super Minimart in the Philippines that is designed to serve the needs of local Filipino neighborhoods & communities. Join the fastest-growing chain as we expand across the PhilippinesWho are we looking for:As a Project Supervisor, you are...
-
Sales Director
3 weeks ago
Quezon City, National Capital Region, Philippines Monroe Consulting Group Full timeExecutive Search Firm Monroe Consulting Group is recruiting a Sales Director on behalf of a renowned personal care consumer goods company based in Quezon City. The role will directly report to the CEO and will be leading the expansion of diverse and innovative brands and achieve respective targets. Our client's mission is to craft global brands that spark...
-
Odoo Developer
3 weeks ago
Quezon City, National Capital Region, Philippines Hunters Hub Full timeJob Title: Odoo Developer Job Title: Odoo Developer Join our team as an Odoo Developer and contribute to the success of our company! About the Job We are seeking a highly skilled and experienced Odoo Developer to join our team. As an Odoo Developer, you will be responsible for coding, designing, and deploying programs related to Odoo (FlexERP). Key...
-
TEMP BPO Senior Representative
3 weeks ago
Quezon City, National Capital Region, Philippines NTT DATA Services Full timeNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a BPO Senior Representative to join our team in Manila. Position's General Duties and TasksIn these roles you will be responsible for:...
-
Customer Care Voice Associate
3 weeks ago
Quezon City, National Capital Region, Philippines NTT DATA Services Full timeReq ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Customer Care Voice Associate to join our team in Quezon City, National Capital Region (PH-00), Philippines (PH). Position's...
-
Healthcare Sr. Representative
3 weeks ago
Quezon City, National Capital Region, Philippines NTT DATA Services Full timeReq ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Healthcare Sr. Representative to join our team in Quezon City, National Capital Region (PH-00), Philippines (PH).Position's...
-
BPO Senior Representative
3 weeks ago
Quezon City, National Capital Region, Philippines NTT DATA Services Full timeNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a BPO Senior Representative to join our team in Quezon City, National Capital Region (PH-00), Philippines (PH). Position's General Duties...
Head of Client Success
3 months ago
- Leading the customer success team, from building the department to developing it for scalability and sustained growth, with all the people, processes, and strategies optimized in a customer-first manner
- Adding value to customer relationships and driving the desired customer goals by either actively participating in client discussions or by testing and implementing a proven approach within their team
- Creating an optimized & data-led model of the customer journey, then making sure all internal stakeholders are aligned on it. They also work with their CS Ops specialists to ensure customer data is correct and that everyone uses the same data sets (data hygiene)
- Determining the metrics, health scores, Leading the customer success team, from building the department to developing it for scalability and sustained growth, with all the people, processes, and strategies optimized in a customer-first manner
- Adding value to customer relationships and driving the desired customer goals by either actively participating in client discussions or by testing and implementing a proven approach within their team
- Creating an optimized & data-led model of the customer journey, then making sure all internal stakeholders are aligned on it. They also work with their CS Ops specialists to ensure customer data is correct and that everyone uses the same data sets (data hygiene)
- Determining the metrics, health scores, and KPIs relevant to each account, the entire team, and the entire business. They also decide how the CS team will track these metrics and who has the overview for each account
- Increasing product adoption, customer loyalty and retention, and customer satisfaction while actively setting and contributing to churn reduction tactics
- Collaborating with sales and marketing to create and optimize the upsell and cross-sell strategies the CS team uses to increase ROI
- Drafting, approving, and implementing compensation plans for the entire CS team with the goal of encouraging productivity and performance and rewarding customer-goal and business-goal achievement
- Relationship management across the entire CS team, helping others on the team maintain and improve customer relationships and KPIs relevant to each account, the entire team, and the entire business. They also decide how the CS team will track these metrics and who has the overview for each account
- Increasing product adoption, customer loyalty and retention, and customer satisfaction while actively setting and contributing to churn reduction tactics
- Collaborating with sales and marketing to create and optimize the upsell and cross-sell strategies the CS team uses to increase ROI
- Drafting, approving, and implementing compensation plans for the entire CS team with the goal of encouraging productivity and performance and rewarding customer-goal and business-goal achievement
- Relationship management across the entire CS team, helping others on the team maintain and improve customer relationships
- Minimum of 5yrs experience
- Salary Budget - Open
- Working Setup - Hybrid
- Open for non-Filipino candidate/s
WJwGHN3ZLQ
#J-18808-Ljbffr