Client Services Manager

2 weeks ago


Quezon City, National Capital Region, Philippines Afni Full time

The Client Services Manager will work with the Senior Director for Client Services. The primary responsibility of the Client Services Manager is to ensure that Afni's client(s) are provided the ultimate service. The Client Services Manager will be singularly focused on the ship-to's of this one (or few) client(s) (customer class) and optimizing contracted business within this relationship. There will be an insanely high focus on servicing these clients and identifying cross-selling opportunities.

Duties and Responsibilities:

  • Serves as the "Single Point of Contact" for Afni on select national account client(s). This will be done primarily through phone calls and e-mails.
  • Seek opportunities to sell as much of the contracted suite of products as appropriate for each end-user.
  • Assures all orders are placed and delivered within contracted parameters.
  • Proactively manage the order cycle for each end-user. Research and resolve order flow concerns.
  • Deploy field personnel from Afni or contracted vendors as required to ensure the product is successfully delivered, installed, and properly used, or to resolve concerns.
  • Analyze and develop creative ways to remove costs and create efficiencies in existing contracts.
  • Participate in future contract proposals by using pre-existing customer data and other relevant benchmarking information.
  • Work collaboratively with the Corporate Accounts team.
  • Assist in the development of and growth of this new role.

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