Manager, Commercial Operations

2 weeks ago

Pasig, National Capital Region, Philippines GrabTaxi Holdings Pte. Ltd. Full time
Company Description

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia. The team is responsible for the consumer-driven marketing efforts of all Grab services in the Philippines, including existing services like GrabCar, GrabPay, GrabFood among others. If you share our vision of driving Southeast Asia forward, apply to join our team today.

Job Description

We are in search of a dynamic professional to take on the role of Manager, Commercial Operations & Planning in the Philippines. You will be at the forefront of shaping Grab's approach to commerce and forging key alliances that drive business growth. You will spearhead the development and implementation of initiatives aimed at serving enterprise, medium, and small businesses. You will work on a broad set of projects ranging from new product launches to efforts in growing our partners' businesses. You will work on a broad set of projects ranging from new business, organization design implementation, operational improvement initiatives. Drive and program manage cross-functional projects that serve stakeholders across departments and verticals

  • Strategic Planning: Identify, Develop and implement opportunities in improving merchant experience on the platform to meet the company's overall business objectives.
  • Business Execution: Execution of the commercial team's initiatives, including partnerships with key stakeholders including merchants and advertisers, product launches, and marketing campaigns.
  • Cross-Functional Collaboration: Collaborate with leaders from Country Operations, Technology, Marketing, and other departments to align the commercial team's initiatives with overall company goals. Drive cross-functional projects and initiatives to maximize synergies and efficiency.
  • Performance Monitoring: Define key performance indicators (KPIs) and metrics to track the success of the commercial team's initiatives including but not limited to revenue growth, partnership acquisition and retention, customer engagement, and market share expansion. Regularly analyze performance data and provide actionable insights to optimize strategies and drive continuous improvement.
  • Product Development: provide product input to the design and improve our merchant and sales solutions working alongside our Product & Engineering teams
Qualifications
  • Hungry and driven to seek out opportunities to learn, develop and grow both technical and soft skills in finance, business strategy, operations, and entrepreneurship
  • Minimum of 5 years of experience in e-commerce or related industries, with a proven track record of driving business growth and achieving targets
  • Clear written and oral communication and storylining skills; able to make concise and impactful reports or slides as necessary
  • Strong leadership and team management skills, with experience leading cross-functional teams in a fast-paced environment.
  • Excellent strategic thinking, analytical, and problem-solving abilities. Ability to translate insights into actionable strategies and initiative
  • Exceptional communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels
  • Deep understanding of the Philippine market landscape, consumer behavior, and industry trends
  • Team Player with the ability to work across a matrix environment in a fast paced environment
  • Experience working in a tech-driven or startup environment is a plus
Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

  • Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
  • Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
  • Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
  • Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
  • Your well-being is our priority. Benefit from our holistic well-being initiatives through , including health programmes, informative webinars, and vibrant carnivals.
  • Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We've got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It's not a box-ticking exercise; it's who we are.


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