operations reservations coordinator

2 weeks ago


Manila, National Capital Region, Philippines Go West Tours Representative Office Full time

OPERATIONS RESERVATIONS COORDINATOR

Tourism Industry - International Inbound Tour Operator – Manila

Full time (40 hours/week)

Go West Tours is a Receptive Tour Operator based in San Francisco, specialized in quality travel in United States of America & Canada.

We customize products for Leisure and Incentive Groups, as well as individual clientele (FITs). These are sold only through travel professionals, such as Travel Agencies and Tour Operators.

With 30 years of experience and offices in three continents, we are now one of the most recognized Destination Management Companies and Tour Operators for the North American destinations.

We are currently looking for a highly organized Reservations Coordinator to join our Operations Department in Manila immediately.

Job Description

The Reservations Coordinator is in charge of booking/organizing all the services needed to operate our leisure groups on the road. You will be in contact on a daily basis with our suppliers making sure we provide the services in accordance to the contract with our final customers. You will also communicate and exchange technical information with our Product Development department. You should be able to resolve problematic situations efficiently and have excellent communication and organizational skills.

Daily tasks will include:


• Entering each detailed group itinerary with timing in our Access / SQL customized database


• Making all necessary bookings & follow-ups until getting confirmed services


• Finalizing files and preparing all the administrative paperwork to be given to the Tour Director before each departure


• Constantly working at improving the tours (finding alternative ideas & suppliers within budget)


• Making sure payments and refunds are handled properly


• Maintaining good relationships with suppliers (restaurants, attractions, bus companies & tour directors)


• Trouble shooting while groups are on the road: resolve problems & conflicts with providers


• When needed, entering all transactions linked to our group tours


• Doing research on new providers and negotiating best possible rates


• Making sure the information is easily accessible by everyone in the team

We are a small business, this is a set guideline, but duties may vary based on the need of the department.

Requirements & Qualifications


• Excellent organizational skills and attention to details


• Fluent in English, other languages a plus


• Strong written and oral communication skills in English


• Strong sense of customer service


• Strong problem solving skills and ability to resolve conflicts


• Ability to prioritize correctly and to work with tight deadlines


• Ability to research efficiently, and at ease with basic computation


• Thriving in multi-tasking, fast-pace dynamic environment


• Good computer skills: MS Office (Word, Access, Excel, Outlook)


• International cultural understanding


• Knowledge of the USA & Canada destinations is a must


• Minimum 1 year of experience in tourism

Values


• Communication: "My communications are candid, effective, and respectful with good intentions."


• Determination: "We believe in what we're doing."


• Humility: "Check your ego at the door."


• Growth Mindset: "There's always more to learn."


• Ownership: "We roll up our sleeves, do the work, own the outcomes, and are proud of our work."


• Passion "We're devoted to giving the best experiences of traveling."


• Team-spirit: "We're all in this together."

Salary & Benefits


• Paid Regular Holidays and 1day PTO earned per month from the start date


• HMO and Dental (Maxicare) 100% paid by the company after the regularization period (6 months of employment) with maternity benefit


• Hybrid work set-up (1 week office work, 3 weeks W-F-H)



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