Sales Operations Coordinator

2 weeks ago

Manila, National Capital Region, Philippines Innovior Full time

Innovior is a leading boutique Digital Transformation consultancy.

We began as a specialist in Intelligent Automation and quickly expanded our services to include Salesforce, ServiceNow, Anaplan, Data, Cloud and Managed Services.

This strategic shift enabled us to offer our clients a comprehensive suite of bespoke solutions for their digital transformation initiatives.

Since our inception in 2016, our team has expanded to include 140 dedicated professionals based in Sydney, Melbourne, India, and the Philippines. Our expertise spans Management Consulting, Experience Design, Supply Chain Optimisation, Workforce Planning, and Data & AI.

Leveraging innovative technologies, we help clients optimise their operations, enhance customer experiences, and maintain a competitive edge. Our client-centric approach, coupled with deep industry knowledge, allows us to deliver tailored solutions that drive meaningful outcomes and fuel success.

Join our passionate team and be part of our exciting growth journey at Innovior, and help us shape the future of digital transformation

Job Summary:

Join our dynamic team in the IT industry as a Sales Operations Coordinator. In this pivotal role, you will be instrumental in optimizing sales operations strategies to enhance efficiency and drive revenue growth. This hybrid position, operating on the early shift, presents an exciting opportunity to make a significant impact within our Australian-based company.

Key Responsibilities:

  • Collaborate closely with sales managers and senior leadership to develop sales support plans.
  • Monitor sales team activities, optimize support resources for maximum productivity.
  • Adjust support resources based on evolving priorities and unforeseen circumstances.
  • Assist in forecasting sales needs, planning capacity, and implementing talent acquisition strategies.
  • Generate reports and track KPIs related to sales support.

Order Processing:

  • Oversee the processing of sales orders, ensuring accuracy and adherence to policies.
  • Provide guidance and assistance to sales representatives on order processing procedures.
  • Generate reports and analysis on order fulfilment, backlog, and order accuracy.
  • Coordinate with relevant departments to gather necessary information for order processing.

Billing and Invoicing:

  • Generate and review invoices, ensuring accuracy and compliance with contractual agreements.
  • Liaise with sales teams and finance department to resolve billing discrepancies.
  • Monitor invoice aging and follow up on outstanding invoices for timely payment.
  • Address billing inquiries and disputes, maintaining accurate billing records.

Reporting and Communication:

  • Work closely with stakeholders to gather sales data and insights for forecasting.
  • Provide regular updates, progress reports, and status summaries to stakeholders.
  • Facilitate communication between sales teams, stakeholders, and cross-functional departments.

Quality Assurance and Documentation:

  • Ensure compliance with sales standards, processes, and best practices.
  • Review sales documentation for accuracy and completeness.
  • Maintain sales records, performance metrics, and post-sales reports.

Qualifications:

  • Proven experience in sales operations, sales support, or related roles within the IT industry.
  • Strong understanding of sales processes and operations methodologies.
  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Proficiency in CRM or similar systems such as Salesforce and ServiceNow.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Ability to prioritize tasks, manage multiple projects, and thrive in a fast-paced environment.
  • Outstanding communication and interpersonal skills for effective collaboration.
  • Lean Six Sigma Yellow Belt certification is a plus.

This role presents an exciting opportunity to leverage your expertise in sales operations and support to drive sales excellence and contribute to the continued success of our organization.

  • You'll be joining a business in scale up mode, having experienced 342% growth in the last 4 years.
  • We are market leaders across our focus capabilities of Intelligent Automation, Salesforce, Data & AI, Cloud, ServiceNow, Managed Services and Management Consulting.
  • You'll be joining a friendly and collaborative team, who thrive in fast-paced environments and love solving problems together.
  • We work with blue chip clients and some of the biggest brands in the Australian market

Join Our Team: At Innovior, we foster a vibrant and inclusive work environment where creativity, collaboration, and innovation thrive.

Fuel Your Ambitions - In our fast-paced environment, we provide you with the latest technology and tools to fuel your ambitions. From state-of-the-art software to cutting-edge hardware, we equip you with the resources you need to excel.

Embrace the Team Spirit - We foster a strong sense of camaraderie and collaboration. We believe in the collective power of our team and actively support each other to achieve greatness. Together, we can conquer any challenge.

Your Success is Our Priority - We invest in your growth and development through tailored training programs, mentorship opportunities, and ongoing support. We are dedicated to helping you reach new heights in your career.

Join a Community of Innovators - Become part of our vibrant community, where creativity thrives, and ideas come to life. Surround yourself with like-minded individuals who share your passion for technology and making a difference in the world.

Apply Now
Want to be part of our exciting story? Apply at the link and connect with us for a discussion around the opportunities at Innovior for you. Like the sound of Innovior but not sure this role is right for you, apply anyway and our team will contact you about other relevant opportunities.

PS - Culture Amp has shared that research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please do still get in touch. We'd love to chat and see if we can partner on the next chapter of your career.

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