hotel reservations

1 week ago

Manila, National Capital Region, Philippines UNITOP GENERAL MERCHANDISE, INC. Full time

Supervises the reservations team, including, but not limited to: scheduling, training, coaching and reviewing the Reservation Associate's performance.

 Maintains all elements of the reservations system to ensure information is accurate and up-to-date.

 Maximizes room revenues by utilizing techniques to maximize occupancy and average rate, including regular analysis of hotel competitive set.

 Meets and exceeds guest expectations by ensuring team provides positive and courteous service and teamwork.

 Ensures that all special requests are handled in an efficient and timely manner.

 Demonstrates knowledge of inn and guesthouse accommodations, guest services and local vendors.

 Maintains accurate room rate control and availability statuses by controlling and advising of rate restrictions and room availability.

 Assists with all outside sales and marketing efforts to all distribution channels including retail and wholesale travel agents, OTA's and group sales leads.

.  Participates and assists in the creation of special promotional programs and utilizes online platforms to market current specials to general public.

 Verifies that all voicemail and email requests are answered in a timely and efficient manner.

 Maximizes guest satisfaction and revenues by promoting wineries, facilities and group services.

 Maintains a positive, open dialogue with all team members and vendors.  Answers incoming calls.

 Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

 Communicates/coordinates property maintenance requests.

 Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.  Works closely with the lodging and hospitality team to ensure a high level of customer satisfaction.

 Verifies that all reservations are input correctly into the system, including billing information.

 Continually monitors all pertinent travel related websites and OTA's to ensure competitiveness in both availability and price; communicates information to supervisor as needed.

 Must be able to travel to all Wilson Artisan Wineries locations as needed.  Adheres to hospitality policies and procedures and verifies that team is doing the same.

 Strong understanding and proficiency in the use of Social media outlets such as Facebook and Instagram.

 Follows professional grooming and dress standards.

 Minimizes safety hazards by following all safety rules and procedures.  Other duties and responsibilities as assigned

Willing to assigned in Paranaque

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