Recruitment Coordinator

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

We're looking for a Recruitment Coordinator to join our MBPS - Human Resources - Recruitment and Learning Operations team at MBPS. In this role, you are expected to:

• Provide administrative support to Talent Acquisition Team while developing an understanding of Manulife's products and businesses
• Responsible for the centralized collection of approved hiring requisitions and posting of positions in Workday

Have the skills and knowledge for the job? Learn more about the opening below

Key Responsibilities:

• Acts as a full-time support for the countries assigned
• Work with Learning Partners and Cluster Leads in arranging program schedules, requirements and logistics
• Answer and manage AskHR tickets raised by Learning Partners and employees
• Timely queue management
• First line of escalation for tickets raised under Tier 2 and above
• Compass management of training session requests from Learning Partners and employees
• Create training sessions
• Cancel and reschedule training
• Proxy enrollment
• Create and maintain course calendar for distribution to employees
• Upload course materials content for pre-training and post content to Learning Management System (Compass)
• Organize the training/course materials
• Manage end to end process for internal training programs
• Session administration
• Post session administration (E-evaluation, etc.)
• Schedule, order or print, scan and track learning documents for training support (pre-training preparations and post-session support)
• Receive and coordinate reservation of resources required to deliver training programs (room reservation request, schedule room setup/tear-down & reserve training equipment, receive and request training related supplies and consumables).
• Confirm resource bookings and orders with Learning Partners Work with learning vendors and suppliers to meet training needs
• Generate periodic reports for learning partners and cluster leads
• Initiate and monitor training related incentives, reimbursements, charge-backs or deductions
• Expense process
• Approval process (reimbursements, requisitions, LOMA, ALU)
• Sending of marketing plan
• LOMA and ALU enrollments
• E-learning
• Module translations (if necessary
• Module uploading and testing
• Work with the other Learning Associates on the team in Asia to establish administrative processes as required
• Other duties as assigned

Recruitment Coordination

• Provide administrative support to Talent Acquisition Team while developing an understanding of Manulife's products and businesses
• Responsible for the centralized collection of approved hiring requisitions and posting of positions in Workday
• Participate in the coordination of New Hire Orientation; reporting and tracking as required
• Provide support with pre-employment screening checks by actively tracking the process of the checks, billing costs, etc.
• Be a subject matter expert in Workday as it relates to template management (i.e. offer management)
• Manage Recruitment Coordination Activities such as Interview Arrangement, Raise/Adjudicate Background Check, Facilitate On boarding and Orientation
• Assist with recruitment operations related special projects as assigned
• Format job descriptions for internal/external and niche site postings
• Coordinate and schedule Interviews between Applicants and Hiring Managers
• Handle logistics for interview room reservations
• Facilitate assessment testing to applicants
• Initiate and complete pre-employment screening process, tracking, follow-up, and costs
• Initiate and manage background checks by coordinating with applicant and background check vendor
• Create and distribute employment offer letters and offer packages
• Manage On boarding & Orientation process tracking & coordination (where & when applicable)
• Align with other functional HR departments to ensure an effective flow of information and a consistent approach

Qualifications:

• Graduate of a bachelor's degree
• 1-2 years HR experience preferably in training/administration/recruitment
• Working knowledge of various policies and practices;
• Working knowledge of HR Systems such as Workday, Compass
• Proficient in Microsoft Office Applications
• Excellent oral and written communication skills in English
• Excellent customer service skills
• Well-developed time management skills with ability to handle multiple priorities; can work independently
• Strong organizational skills
• High attention to detail and accuracy
• Strong sense of urgency and flexibility
• Provide tiered support for Learning and Recruitment queries
• Preparation and releasing of certificates, letters that are driven by employee movements
• Maintains a professional and confidential approach while working with employee data and transcripts that are part of program logistics
• Share newly acquired information/knowledge with colleagues to create a learning environment

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

We're proud of our accomplishments and recognitions. Recent awards include:

• Best Place to Work in Asia-Pacific 2022
• Best Place to Work for LGBTQ Equality 2022

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Discover how you can grow your career, make impact and drive real change with our Winning Team today at .