Global Client Success Manager

2 weeks ago

Manila, National Capital Region, Philippines Equus Software, LLC Full time

Our company is the global leader in cloud-based mobility solutions, dedicated to delivering innovative solutions and unparalleled service to clients worldwide. We are committed to driving success through exceptional software, client experiences and strategic partnerships. Our team collaborates with clients in the public and private sectors, leveraging technology solutions, and digital transformation to address their most challenging issues.

Position Overview:

Reporting to the Global Client Success Senior Manager, the Global Client Success Manager will be the day-to-day contact for our clients and Global Client Success teams (GCS) in delivering exceptional service and support to our global client base throughout the entire client lifecycle. The role plays a critical role in driving seamless client onboarding, ongoing delight and retention, and growth of our products and services through proactive engagement and collaboration with our clients at all stakeholder levels.

**UK shift from 12:00 - 21:00 pm Philippine Standard Time

No sponsorships available

Key Responsibilities:

  • Serve as the primary point of contact for a portfolio of global clients and GCS teams, ensuring exceptional service delivery.
  • Drive seamless client onboarding, ensuring clients are set up for success from the start.
  • Proactively engage with clients to understand their needs and identify opportunities for growth.
  • Collaborate with cross-functional teams to ensure the successful roll-out of client solutions.
  • Lead and develop a team of Client Success Analysts, providing guidance and support.
  • Analyze client data and feedback to identify trends and opportunities for our client's improvement.
  • Build and maintain strong relationships with key client contacts and serve as a trusted advisor.
  • Develop and implement strategies to drive client satisfaction, retention, and growth.
  • Contribute to the development of best practices and processes to enhance the client experience.

Core Competencies:

  • Ability to build and maintain strong relationships with clients at all levels, understanding their needs and challenges to deliver exceptional service and support.
  • Strong verbal and written communication skills, with the ability to articulate complex ideas and solutions clearly and effectively to clients and internal teams.
  • Proficiency in identifying and resolving client issues and challenges, leveraging creative and innovative solutions to drive client success.
  • Experience in leading and developing a team of Client Success Analysts, providing guidance, coaching, and support to achieve team goals and deliver exceptional results.
  • Commitment to advocating for clients within the organization, ensuring their needs are met and their voices are heard in product and service development.
  • Strong focus on delivering results and driving client success, with a record of accomplishment of achieving and exceeding client satisfaction and retention goals.
  • Ability to thrive in a fast-paced, dynamic environment, adapting quickly to changing priorities and client needs to ensure ongoing success.

Qualifications and Education Requirements:

  • Ability to travel as needed to meet with clients and attend industry events, up to 25%.
  • Native or fluent in Mandarin spoken, written and reading.
  • Bachelor's Degree in a business or software-related field or equivalent work experience.
  • Minimum of 5 years of experience in software implementation, client success, account management, or a related field.
  • Experience managing a team, coaching, mentoring and development.
  • Proven experience delivering successful projects to time and budget.
  • Advanced proficiency in Microsoft Office and experience with Confluence/JIRA and Project Management software.
  • Strong analytical skills and attention to detail.

This role offers a unique opportunity to drive success for our clients and contribute to our company's growth and success in the global mobility industry. If you are a strategic thinking deliverer with a passion for client success and leadership, we invite you to apply for this exciting role.

WHY YOU WANT TO WORK HERE

Learn best practices and become a SME with our technology.

Great people. We only hire the best which means you're working with the best

Relaxed and collaborative atmosphere with a casual dress code in the office.

We've been serving clients for over 20 years, and we're growing fast. You'll be part of a team that configures software to deliver quickly and effectively.

Great salary and benefits. We have highly competitive salaries and offer great bonuses for exceptional contributors. We have enterprise-class benefits.

Specific Perks and Benefits:

HMO with 2 dependents

25 days PTOs and 5 sick leaves

Philippine Holidays

Internal trainings will be provided starting day 1.

Regular team buildings and outings.


#J-18808-Ljbffr

  • Head of Client Success

    2 weeks ago

    Manila, National Capital Region, Philippines Staff Domain Inc Full time

    About Staff DomainStaff Domain is a forward-thinking organization committed to providing exceptional talent and fostering a culture of growth and innovation. Our tagline, "The smart place to grow," encapsulates our mission to support both our clients and employees in achieving their full potential. As we expand our reach globally, we are looking for a...

  • Global Client Success Associate Business Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Equus Software Full time

    Global Client Success Associate Business AnalystGlobal Client Success Associate Business Analyst Email Equus Software has been recognized by Inc. 5000 as one of the fastest growing privately held companies in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London and Manila. Our relentless focus on creating innovative global...

  • Global Client Success Associate Business Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Equus Software, LLC Full time

    Equus Software has been recognized by Inc. 5000 as one of the fastest growing privately held companies in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London and Manila. Our relentless focus on creating innovative global workforce management solutions has helped us become the market leader in our industry.Our platform...

  • Customer Success Manager

    1 month ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):08Job DescriptionS&P Global Market IntelligenceThe Role: Customer Success ManagerGrade: 8The Location: Manila The Team: It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption,...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):08Job DescriptionS&P Global Market IntelligenceThe Role: Customer Success ManagerGrade: 8The Location: Manila The Team: It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption,...

  • Customer Success Manager

    4 weeks ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):08Job DescriptionS&P Global Market IntelligenceThe Role: Customer Success ManagerGrade: 8The Location: Manila The Team: It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption,...

  • Client Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Brunt Work Full time

    We are currently seeking a dedicated Client Success Manager who possesses a robust background in Human Resources, actively pursuing opportunities for outsourcing growth with international clients. The ideal candidate should excel in communication, possess keen attention to detail, and have experience in managing clients within the recruitment, staffing...

  • Client Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines ConnectOS Full time

    Schedule: Monday – Friday (09:00 PM - 06:00 AM PHT) What are we looking for?Skills Required:At least 2 years of experience in account management preferably for US/UK clientsDemonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.Solid experience with CRM software (e.g....

  • Client Success Manager

    3 weeks ago

    Manila, National Capital Region, Philippines ConnectOS Full time

    Schedule: Monday – Friday (09:00 PM - 06:00 AM PHT) What are we looking for?Skills Required:At least 2 years of experience in account management preferably for US/UK clientsDemonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.Solid experience with CRM software (e.g....

  • IT Service Desk Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights *Position / Title: Manager, IT Service Desk SPOC (Manila)*Reporting line (job level): Head of Global IT Service Desk*Main purpose of the position: Managing the IT Service Desk team in Manila, which is the Single Point of Contact (1st...

  • Client Success Executive

    2 weeks ago

    Manila, National Capital Region, Philippines Adaca Full time

    Things to know before applying:you must have your own work equipment you are able to work remotely you can work full-time for this role experience working with clients/companies outside PH is an advantage About the RoleReporting to your Client Success Manager, you will be responsible multiple client program deliverables including but not limited to: ...

  • Specialist, Global Client Pursuits

    2 weeks ago

    Manila, National Capital Region, Philippines Baker & McKenzie Rechtsanwaltsgesellschaft mbH Full time

    Specialist, Global Client Pursuits (GCP) Business Services | Manila Center Specialist, Global Client Pursuits (GCP)DescriptionThe Specialist, Global Client Pursuits (GCP) will become a permanent member of the high-performing team of global pitch professionals who manage the firm's most strategic, pitches and panels for clients and regional pursuits.The...

  • Client Services Manager Senior

    1 day ago

    Manila, National Capital Region, Philippines FIS Global Full time

    Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the roleYou will be part...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines EMAPTA Full time

    Customer Success Manager | Hybrid | Shifting | Day 1 HMO Add expected salary to your profile for insights Unfasten Your Global Potential with an International ClientJoin our client's dynamic team and play a pivotal role in shaping the online venue search technology. As a Customer Success Manager with our client, you'll have the opportunity to make a profound...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Expand Force IT Solutions Inc. Full time

    Account & Relationship Management (Sales) Job Purpose: The Customer Success Manager plays a critical function in safeguarding a long-term relationship with the client. Customer Success Manager needs to minimize noise and concerns by maintaining constant communication with the customer, as well as identifying new opportunities that Sales Department can place...

  • Associate, Client Support

    1 month ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level: 07About the Role: Associate, Client Support in the Capital Markets departmentThe Team:Join a team that enhances your financial expertise, S&P product knowledge, problem-solving abilities, and professional communication skills. Be part of the Capital Markets Client Services team, assisting clients in resolving issues, interpreting...

  • Associate, Client Support

    4 weeks ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level: 07About the Role: Associate, Client Support in the Capital Markets departmentThe Team:Join a team that enhances your financial expertise, S&P product knowledge, problem-solving abilities, and professional communication skills. Be part of the Capital Markets Client Services team, assisting clients in resolving issues, interpreting...

  • Client Manager

    2 weeks ago

    Manila, National Capital Region, Philippines BSI Companies Full time

    Client Manager - Sustainability page is loaded Client Manager - Sustainability Apply locations Manila time type Full time posted on Posted Yesterday job requisition id JR Great that you're thinking about a career with BSIPurpose of positionOur people make all the difference in our successBSI (British Standards Institution), the leading global standards and...

  • Partner Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time

    Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue...

  • Continuous Improvement Project Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Wrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data transparency,...