Client Services Manager Senior

3 days ago

Manila, National Capital Region, Philippines FIS Global Full time

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role

You will be part of a team that are key point of contact for FIS's Card Processing Services – P1C (Payments One Card) product. In this Makati City based role you will be the primary customer liaison for service aspects of client relationships with major clients.

What you will be doing

Managing service issues and escalations, client communications for incidents and problemsProviding support for client business initiatives and associated implementations, management and analysis of client requestsBuilding of relationships with client contacts and ensuring client satisfaction is highServe as primary point of contact for external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.Provide support to reach teams that provide analysis and resolution of client problems and inquiriesInterface with clients to determine present and future needs and discuss progress toward solutionsFacilitate regular client and internal meeting including service reviews, weekly operational meetingsAssist client keeping abreast of new products/services and changes to existing products/services.Identify additional opportunities to provide more products, services or other resources to customer and refers to relationship manager.Other related duties assigned as needed. What you bringKnowledge of P1C (Payments One Card) product or exposure to Base Global/Base 2000 is a plus.Working knowledge of credit / debit card / prepaid products / services and related operations and procedures is a plusMust have excellent written and verbal communication skills to convey client's requirements in areas related to loans management system.Experience in providing client services face to face and work in client siteExperience with global release management and managing technical defects, including coordinating with internal/external team members to resolve defects and queries.Recent experience in a similar Service Delivery role, ideally within a multi-national Financial Technology environment.Demonstrated experience in the delivery of high availability IT ServicesAdvanced problem resolution, analysis and continual service improvement skillsProficient in SLA based Service reporting DocumentationExperience with Enterprise ticketing tools and IT architecture.Good client management, relationship building and support experienceFlexibility, versatility, dependability A bonus if you haveProject Management experienceExperience working with global delivery and support teamsITIL Qualifications and Experience What we offer you

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

A voice in the future of fintechAlways-on learning and developmentCollaborative work environmentOpportunities to give backCompetitive salary and benefits

  • Client Services Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Multilocal Media Ltd Full time

    The RoleAs Client Services Manager you will work within the Client Services team which sits within the wider Operations team. You will create and nurture long-term relationships with sales partners and resolve any issues that arise to ensure they and their clients are satisfied with our services. You should be an excellent communicator who's able to grasp...

  • Client Services Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Multilocal Full time

    The RoleAs Client Services Manager you will work within the Client Services team which sits within the wider Operations team.You will create and nurture long-term relationships with sales partners and resolve any issues that arise to ensure they and their clients are satisfied with our services. You should be an excellent communicator who's able to grasp...

  • Client Servicing

    2 weeks ago

    Manila, National Capital Region, Philippines Jobspot Hr Services Full time

    Our client, one of the largest Outdoor Advertising corporation in the world with overseas presence in multiple countries, needs for their office in Delhi Post : Client Servicing/Account Management Agency Vertical Location : Delhi Experience : 5 8 years in Client Servicing/Account Management / Sales (advertising industry experience will be an advantage)....

  • IT Service Desk Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights *Position / Title: Manager, IT Service Desk SPOC (Manila)*Reporting line (job level): Head of Global IT Service Desk*Main purpose of the position: Managing the IT Service Desk team in Manila, which is the Single Point of Contact (1st...

  • Client Service Manager

    2 weeks ago

    Manila, National Capital Region, Philippines CEF Solutions Inc Full time

    ABOUT THE COMPANY:CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Service industry. We service some of the largest multinational companies in the world and...

  • Senior PowerBI Developer

    2 weeks ago

    Manila, National Capital Region, Philippines HOVER SENIOR LIVING COMMUNITY Full time

    About the RoleA Senior Power BI Developer is a professional responsible for designing, developing, and managing Power BI solutions for an organization. This role requires a deep understanding of data analysis, visualization, and reporting, along with a solid grasp of data warehousing and business intelligence concepts. A Senior Power BI Developer works...

  • Client Services-Workforce Manager

    2 weeks ago

    Manila, National Capital Region, Philippines KDCI Full time

    KDCI Outsourcing is seeking a highly motivated and experienced Client Services - Workforce Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing our workforce to ensure the efficient delivery of client services. You will work closely with various departments to forecast staffing needs, develop strategic workforce...

  • Client Services Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Afni, Inc. Full time

    Full time Add expected salary to your profile for insights Client Services Manageris a position within Afni Philippines and will work with internal and external partners. The primary responsibility of the Client Services Manager is to work with clients to understand their needs and business strategy and identify how Afni can partner with them to best...

  • Client Connectivity Services Senior Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Depository Trust & Clearing Corporation Full time

    Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills...

  • Client Service Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Toll Global Forwarding (Philippines) Corporation Full time

    We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our Privacy Policy for more information.At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have...

  • Client Managed Services Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines RIMES Technologies Limited Full time

    The Opportunity lies within the Rimes Client Services department. It utilises technology to automatically retrieve, manage, transform, enrich, validate & deliver financial data from a wide range of sources to over 350 clients. Client Services own this process and are the interface between our clients, our platform and organisation. Client Services comprises...

  • Senior Associate, Client Services

    2 weeks ago

    Manila, National Capital Region, Philippines Reprisk Philippines, Inc. Full time

    Full time Add expected salary to your profile for insights You will play a crucial role in providing product and service-related support to our clients and partners. Clients come from different industries and functions, such as banking, insurance, investment management, and non-financialmultinationals. The ideal candidate enjoys resolving any product and...

  • Assistant Manager for Client Services

    2 weeks ago

    Manila, National Capital Region, Philippines Visaya Knowledge Process Outsourcing Corporation Full time

    Acts as the main point of contact for both Client and Company. Works with entire team to coordinate all client service activities with a focus on delivering excellent client experience. This position is critical to building client advocacy and ensuring continued profitability of the Company through organic growth and referral opportunities by setting and...

  • Client Servicing Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Toplis Solutions Inc. Full time

    Administrative Assistants (Administration & Office Support) The position is responsible for efficient management of assigned account and ensuring that each project is executed based on agreed timelines, quality and budget. The position also ensures that the projected gross profit for the unit is attained.Job Specifications:Must have at least 3 years of...

  • Client Services Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Axi Full time

    Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Philippines.Who we are.Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage...

  • Client Services Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Alveo Land Corporation Full time

    Graduate of BS Mass Communications, Journalism, Communication Arts, Tourism, HRM or any course with customer service related background. Minimum of 8 years related work experience in real estate or other related industries with 3 years solid experience in Client Services and/or managerial capacity. Excellent in all aspects of communication, including oral,...

  • Senior Project Manager

    1 month ago

    Manila, National Capital Region, Philippines United Nations Office for Project Services Full time

    Job DescriptionDescription –>UNOPS Philippines is in the process of expanding its area of engagement in cooperation with its development partners, focusing mainly on a portfolio of projects and programs in the infrastructure, logistics management, procurement in health, rule of law, and governance sectors.As the UN agency mandated to deliver procurement...

  • Senior Project Manager

    4 weeks ago

    Manila, National Capital Region, Philippines United Nations Office for Project Services Full time

    Job DescriptionDescription –>UNOPS Philippines is in the process of expanding its area of engagement in cooperation with its development partners, focusing mainly on a portfolio of projects and programs in the infrastructure, logistics management, procurement in health, rule of law, and governance sectors.As the UN agency mandated to deliver procurement...

  • Senior Project Manager

    2 weeks ago

    Manila, National Capital Region, Philippines United Nations Office for Project Services Full time

    Job DescriptionDescription –>UNOPS Philippines is in the process of expanding its area of engagement in cooperation with its development partners, focusing mainly on a portfolio of projects and programs in the infrastructure, logistics management, procurement in health, rule of law, and governance sectors.As the UN agency mandated to deliver procurement...

  • Service Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Iconma LLC Full time

    5+ years of experience as a Service Manage/ relationship management experience Serve as a primary point of contact for third parties and manage an effective governance between company and third-party applications vendor. Experience owning program strategy, end to end delivery, and communicating results to senior leadership Being based in...