Client Success Executive

2 weeks ago

Manila, National Capital Region, Philippines Adaca Full time

Things to know before applying:
you must have your own work equipment

you are able to work remotely

you can work full-time for this role

experience working with clients/companies outside PH is an advantage

About the Role

Reporting to your Client Success Manager, you will be responsible multiple client program deliverables including but not limited to:

  • Validating ongoing claim submission to two loyalty programs following clear steps for validation.
  • Preparing reports and results in line with contracted client deliverables.
  • Ad hoc and regular administration tasks as requested from clients as agreed to by your line manager.
  • Meet and exceed validation Key Performance Indicators and targets.

Claim Validation Responsibilities:

  • Validating submissions of claims to our programs by downloading, checking, and manually updating claims.
  • Approving or declining claims and ensuring points are awarded accurately through our loyalty platform.
  • Reporting date to the CSM for their fortnightly check in with the client.
What will it take to succeed.

  • Experience working in a loyalty program is required.
  • The ideal candidate for this position should possess a proactive attitude with a strong desire to consistently exceed expectations.
  • Strong written and verbal English
  • Comfortable with software, systems and Microsoft programs with the ability to quickly adapt to new technology and systems.
  • Exhibit exceptional attention to detail, demonstrating a resultsdriven approach to their work.
  • They must have strong communication skills and have experience with direct client interaction.

About Adaca:


Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines.

Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers.

This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.

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