Team Manager

3 weeks ago

Legazpi City, Philippines TASQ Staffing Solutions Full time
Responsibilities:
  • Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
  • Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
  • Influence the lives of others: Develop, train, and manage team members.
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
  • Keep morale high: Ensure motivational programs are in place and encourage frequent recognition.
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
  • Define company's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
  • Keep leaders informed: Relay important information in the form of timely and accurate reports.
Qualifications:
  • A Bachelors degree or Associate Degree is preferred but not required.
  • Experience in managing a team of 18 to 20 associates.
  • Experience and knowledge in supporting hospitality/travel programs as a customer service line of business.
  • Experienced with chat, email support, and back-office.
  • Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.
  • Strong customer orientation when managing communications and issues.
  • The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
  • Knowledge of metrics, their measurements, thresholds, targets, and process owners.
  • A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team player.

  • Team Manager

    3 weeks ago

    Legazpi, Philippines AUMTREND PH INC Full time

    Job Description Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activitieso Accomplish weekly deliverables, such...

  • Team Manager

    3 weeks ago

    Legazpi, Philippines TASQ Staffing Solutions Full time

    Requirements: At least 2 years of leadership experience handling Hospitality/Travel programs in BPO as a customer service line of business. (must) A passion for Travel and Customer Service Experience in managing a team of 18 to 20 associates Experienced with chat, email support, and back-office Be able to work in MS Office Be able to work in a fast-paced...

  • Team Manager

    1 month ago

    Legazpi, Philippines TASQ Staffing Solutions Full time

    Requirements: • At least 2 years of leadership experience handling Hospitality/Travel programs in BPO as a customer service line of business. (must) • A passion for Travel and Customer Service • Experience in managing a team of 18 to 20 associates • Experienced with chat, email support, and back-office • Be able to work in MS Office • Be able to...

  • Team Manager

    1 month ago

    Legazpi, Philippines TASQ Staffing Solutions Full time

    Requirements: • At least 2 years of leadership experience handling Hospitality/Travel programs in BPO as a customer service line of business. (must) • A passion for Travel and Customer Service • Experience in managing a team of 18 to 20 associates • Experienced with chat, email support, and back-office • Be able to work in MS Office • Be able to...

  • Call Center Team Manager

    3 weeks ago

    Legazpi City, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is looking for team managers for a travel account in Legazpi, Albay.QualificationsOur most successful candidates will have: A Bachelor's degree or Associate Degree is preferred but not required. Experience in managing a team of 18 to 20 associates. Experience and knowledge in supporting hospitality/travel programs as a customer...

  • Team Lead/Performance Manager

    3 weeks ago

    Legazpi, Philippines HealthyBos Full time

    The Role: As our BPO Guru - Master of the Multiverse, you'll be the guardian of the galaxy, the captain of the customer service ship, and the commander of all things BPO. From leading a team of stellar agents to ensuring our clients receive service that's truly out of this world, your mission is to boldly go where no BPO Supervisor has gone beforeKey...

  • Team Manager

    1 month ago

    Legazpi City, Philippines TASQ Staffing Solutions Full time

    Requirements:• At least 2 years of leadership experience handling Hospitality/Travel programs in BPO as a customer service line of business. (must)• A passion for Travel and Customer Service• Experience in managing a team of 18 to 20 associates• Experienced with chat, email support, and back-office• Be able to work in MS Office• Be able to work...

  • Call Center Team Manager

    1 month ago

    Legazpi, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is looking for team managers for a travel account in Legazpi, Albay. Qualifications Our most successful candidates will have: • A Bachelor’s degree or Associate Degree is preferred but not required. • Experience in managing a team of 18 to 20 associates. • Experience and knowledge in supporting hospitality/travel programs as...

  • Call Center Team Manager

    1 month ago

    Legazpi, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is looking for team managers for a travel account in Legazpi, Albay. Qualifications Our most successful candidates will have: • A Bachelor’s degree or Associate Degree is preferred but not required. • Experience in managing a team of 18 to 20 associates. • Experience and knowledge in supporting hospitality/travel programs as...

  • Supervisor/Team Lead

    3 weeks ago

    Legazpi, Philippines Stark Asia Solutions, Inc Full time

    The Supervisor is responsible for managing agent performance to ensure a 100% productivity,efficiency and quality to meet organizational and program goals daily. The supervisor will collaboratewith the Quality Analyst to coordinate performance improvement and accountability of agents. TheSupervisor will work with Client Services and Training on any team or...

  • Maintenance Team Leader

    3 weeks ago

    Legazpi, Philippines FIRSTCORE MULTIPURPOSE COOPERATIVE Full time

    > Vocational course> With experiences*Maintenance Team Leaders are responsible for technical maintenance tasks and working closely with the Maintenance Manager to ensure objectives and timescales are met.Work as part of a team and supporting and train others in maintenance tasks to achieve objectives are key elements of the role.Vocational course in...

  • Call Center Team Manager

    1 month ago

    Legazpi City, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is looking for team managers for a travel account in Legazpi, Albay.QualificationsOur most successful candidates will have:• A Bachelor’s degree or Associate Degree is preferred but not required.• Experience in managing a team of 18 to 20 associates.• Experience and knowledge in supporting hospitality/travel programs as a...

  • Workforce Manager

    2 months ago

    Legazpi City, Philippines TASQ STAFFING SOLUTION INC. Full time

    Qualification: Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Strong analytical skills; be able to interpret data,...

  • Workforce Manager

    2 months ago

    Legazpi City, Philippines TASQ STAFFING SOLUTION INC. Full time

    Qualification: Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Strong analytical skills; be able to interpret data,...

  • Workforce Manager

    2 weeks ago

    Legazpi City, Philippines TASQ STAFFING SOLUTION INC. Full time

    Qualification:Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Strong analytical skills; be able to interpret data, identify...

  • Workforce Manager

    2 months ago

    Legazpi City, Philippines TASQ STAFFING SOLUTION INC. Full time

    Qualification: Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Strong analytical skills; be able to interpret data,...

  • Account Manager

    1 month ago

    Pasig City, Philippines DRMI (Team Lara) Full time

    Job Opening:Position/Job Title: ACCOUNT MANAGER (Sales and Relationship Management for B2B clients) Job Type: Full-time, PermanentVacancies: 1Work Location: PASIGRequired Skills and Qualifications:• Bachelor's degree in Business Administration, Advertising, Project Management, or related field (or currently pursuing).• Candidate must possess at least a...

  • Sales Manager with 10 years experience in Retail Sales Management

    3 weeks ago

    Quezon City, National Capital Region, Philippines DRMI (Team Lara) Full time

    Job Opening:Position/Job Title: SALES MANAGER (with 10 years experience in Retail Sales Management)Career Level: ManagerialYears of Experience: 10 yearsWork Schedule: Monday to Friday, 8:15am to 6:15pmLocation: Quezon CityQUALIFICATIONS: 10 years in sales management preferably in a related retail. In-depth knowledge of selling strategies and methods, as well...

  • Sales Manager with 10 years experience in Retail Sales Management

    3 weeks ago

    Quezon City, National Capital Region, Philippines DRMI (Team Lara) Full time

    Job Opening:Position/Job Title: SALES MANAGER (with 10 years experience in Retail Sales Management)Career Level: ManagerialYears of Experience: 10 yearsWork Schedule: Monday to Friday, 8:15am to 6:15pmLocation: Quezon CityQUALIFICATIONS: 10 years in sales management preferably in a related retail. In-depth knowledge of selling strategies and methods, as well...

  • Sales Manager with 10 years experience in Retail Sales Management

    3 weeks ago

    Quezon City, National Capital Region, Philippines DRMI (Team Lara) Full time

    Job Opening:Position/Job Title: SALES MANAGER (with 10 years experience in Retail Sales Management)Career Level: Managerial Years of Experience: 10 yearsWork Schedule: Monday to Friday, 8:15am to 6:15pmLocation: Quezon CityQUALIFICATIONS: 10 years in sales management preferably in a related retail. In-depth knowledge of selling strategies and methods, as...