Team Manager

Job Description Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activitieso Accomplish weekly deliverables, such...

Requirements: • At least 2 years of leadership experience handling Hospitality/Travel programs in BPO as a customer service line of business. (must) • A passion for Travel and Customer Service • Experience in managing a team of 18 to 20 associates • Experienced with chat, email support, and back-office • Be able to work in MS Office • Be able to...

Requirements: • At least 2 years of leadership experience handling Hospitality/Travel programs in BPO as a customer service line of business. (must) • A passion for Travel and Customer Service • Experience in managing a team of 18 to 20 associates • Experienced with chat, email support, and back-office • Be able to work in MS Office • Be able to...

Responsibilities:Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.Influence the lives of others: Develop, train, and manage team...

The Role: As our BPO Guru - Master of the Multiverse, you'll be the guardian of the galaxy, the captain of the customer service ship, and the commander of all things BPO. From leading a team of stellar agents to ensuring our clients receive service that's truly out of this world, your mission is to boldly go where no BPO Supervisor has gone beforeKey...

TASQ Staffing Solutions is looking for team managers for a travel account in Legazpi, Albay. Qualifications Our most successful candidates will have: • A Bachelor’s degree or Associate Degree is preferred but not required. • Experience in managing a team of 18 to 20 associates. • Experience and knowledge in supporting hospitality/travel programs as...

TASQ Staffing Solutions is looking for team managers for a travel account in Legazpi, Albay. Qualifications Our most successful candidates will have: • A Bachelor’s degree or Associate Degree is preferred but not required. • Experience in managing a team of 18 to 20 associates. • Experience and knowledge in supporting hospitality/travel programs as...

The Supervisor is responsible for managing agent performance to ensure a 100% productivity,efficiency and quality to meet organizational and program goals daily. The supervisor will collaboratewith the Quality Analyst to coordinate performance improvement and accountability of agents. TheSupervisor will work with Client Services and Training on any team or...

> Vocational course> With experiences*Maintenance Team Leaders are responsible for technical maintenance tasks and working closely with the Maintenance Manager to ensure objectives and timescales are met.Work as part of a team and supporting and train others in maintenance tasks to achieve objectives are key elements of the role.Vocational course in...

TASQ Staffing Solutions is looking for team managers for a travel account in Legazpi, Albay.QualificationsOur most successful candidates will have: A Bachelor's degree or Associate Degree is preferred but not required. Experience in managing a team of 18 to 20 associates. Experience and knowledge in supporting hospitality/travel programs as a customer...

Requirements:• At least 2 years of leadership experience handling Hospitality/Travel programs in BPO as a customer service line of business. (must)• A passion for Travel and Customer Service• Experience in managing a team of 18 to 20 associates• Experienced with chat, email support, and back-office• Be able to work in MS Office• Be able to work...

TASQ Staffing Solutions is looking for team managers for a travel account in Legazpi, Albay.QualificationsOur most successful candidates will have:• A Bachelor’s degree or Associate Degree is preferred but not required.• Experience in managing a team of 18 to 20 associates.• Experience and knowledge in supporting hospitality/travel programs as a...

Qualification: Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Strong analytical skills; be able to interpret data,...

Qualification: Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Strong analytical skills; be able to interpret data,...

Qualification:Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Strong analytical skills; be able to interpret data, identify...

Qualification: Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Strong analytical skills; be able to interpret data,...

Funtion - RETAIL ASSOCIATE Handles corporate accounts, manage team and day to day transactions. Must be a graduate of any 4 year business course. With at least 2 years working experience in sales related field Experience innsupervisory position is advantage

Funtion - RETAIL ASSOCIATEHandles corporate accounts, manage team and day to day transactions.Must be a graduate of any 4 year business course.With at least 2 years working experience in sales related fieldExperience innsupervisory position is advantage

Funtion - RETAIL ASSOCIATE Handles corporate accounts, manage team and day to day transactions. Must be a graduate of any 4 year business course. With at least 2 years working experience in sales related field Experience innsupervisory position is advantage

Job Role: This is a full-time on-site role as a BPO Quality Analyst in Legazpi The BPO Quality Analyst will be responsible for ensuring quality standards and consistency of service across all engagements and will collaborate with cross-functional teams to identify areas of improvement and promote process enhancements. Qualifications: Bachelor's degree in...