Workforce Manager
2 weeks ago
Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience
Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
Ability to work in MS Office
Ability to present in front of large groups of senior leaders in a professional and effective way
Ability to identify and address professional development needs and knowledge gaps
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Workforce Manager
2 weeks ago
Legazpi City, Philippines TASQ STAFFING SOLUTION INC. Full timeQualification: Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Strong analytical skills; be able to interpret data,...
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Workforce Manager
2 weeks ago
Legazpi City, Philippines TASQ STAFFING SOLUTION INC. Full timeQualification: Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Strong analytical skills; be able to interpret data,...
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Workforce Management
4 weeks ago
Angeles City, Central Luzon, Philippines Concentrix Full timeJob Title:Workforce Management -Luzon - Dev - 2023Job DescriptionLocation:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type: :00
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Sr. Workforce Manager
4 weeks ago
Quezon City, Philippines AFNI Philippines Inc. Full timeSr. Workforce ManagerSenior Resource ManagerPosition Purpose:The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies.The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue....
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Workforce Management
4 weeks ago
Angeles City, Central Luzon, Philippines Concentrix Full timeJob Title:Workforce Management -Luzon - Tonichi - 2023Job DescriptionLocation:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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Sr. Workforce Manager
3 weeks ago
Quezon City, Philippines AFNI Philippines Inc. Full timeSr. Workforce ManagerSenior Resource ManagerPosition Purpose:The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies.The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue....
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manager, workforce
3 weeks ago
Cebu City, Central Visayas, Philippines Qualfon Full timeJob SummaryMain objectives and functions:1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent Schedules for the Group...
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Senior Workforce Manager
4 weeks ago
Davao City, Philippines OP360 (OfficePartners360) Full timeCompany DescriptionOP360, founded in 2006, is a global workforce solutions provider for medium-sized and large Fortune 500 companies. They provide 24/7/365 omnichannel experience services and solutions in various areas including call center customer service, technology support, and back-office services. Their core values are to act with integrity and commit...
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Workforce Analyst
2 weeks ago
Makati City, Philippines Alorica Full timeJOB DESCRIPTIONSummaryResponsible for the development and maintenance of a comprehensive forecasting and scheduling model by using Workforce Management tools to analyze trends, prepare forecasts (Volume, AHT, and Shrinkage), create staffing requirements, and generate work schedules for contact centers.Essential Duties & ResponsibilitiesDetermine annual,...
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Senior Workforce Analyst
1 month ago
Quezon City, Philippines Sourcefit Full timePosition SummaryAs a Senior Workforce Analyst, you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance metrics, and implement strategies to achieve service-level goals.Job DetailsHybrid Work...
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Senior Workforce Analyst
3 weeks ago
Quezon City, Philippines Sourcefit Full timePosition SummaryAs a Senior Workforce Analyst, you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance metrics, and implement strategies to achieve service-level goals.Job DetailsHybrid Work...
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Workforce Services Associate Manager
4 weeks ago
Mandaluyong City, Philippines RecruiterPH Full timeJOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...
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Workforce Services Associate Manager
4 weeks ago
Mandaluyong City, Philippines Recruiter PH Full timeJOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...
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Workforce Services Associate Manager
4 weeks ago
Mandaluyong City, Philippines Recruiter PH Full timeJOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...
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Workforce Services Associate Manager
4 weeks ago
Mandaluyong City, Philippines RecruiterPH Full timeJOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...
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Workforce Management Supervisor
4 days ago
Pasig City, Philippines St. Gabrielle HR Solutions, Inc Full timeCore Responsibilities:- Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning- Managing/designing KRA’s for the team to align with the overall process requirement- Directly responsible for maintaining stakeholder relationships (internal & external)- Manage Service Level & Abandon, Shrinkages, Schedule &...
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2024 Workforce Management GVPCW
3 weeks ago
Pasig City, Philippines Concentrix Full timeJob Title:2024 Workforce Management GVPCWJob DescriptionLocation:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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Workforce Management
1 month ago
Angeles City, Philippines Concentrix Full timeJob Title:Workforce Management -Luzon - Tonichi - 2023Job DescriptionLocation:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type:2023-11-30If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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Sales Distributor Supervisor
2 weeks ago
Legazpi City, Philippines Nabati Food Philippines Full timeJob Responsibilities:• Supervises the activities of the sales team, including approved marketing activities.• Provides sales and other applicable reports to the top management.• Evaluates the performance of the Sales Team and ensure they perform based on the standards set bythe organization.• Ensures that all products are placed on time and in the...
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Angeles City, Central Luzon, Philippines Concentrix Full timeJob Title:2024 RCX Support and Leadership Workforce ManagementJob DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality...