Workforce Manager

Qualification: Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Strong analytical skills; be able to interpret data,...

Qualification: Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Strong analytical skills; be able to interpret data,...

Qualification: Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Strong analytical skills; be able to interpret data,...

Workforce Manager manages the day-to-day operation of the Workforce Management Real time adherence team. Maintains service levels while keeping overtime costs to a minimum and Creates policies and procedures to standardize specific Workforce management functions.Responsibilities:Provides support to other members of management, as needed. Co-Leads workforce...

The Workforce Manager is responsible for ensuring that staffing levels are optimized to meet service level agreements (SLAs) and client requirements. This role involves workforce planning, forecasting, real-time management, and reporting to ensure efficient operations and high-quality service delivery.Qualifications:Must have 1 year experience as Workforce...

Develop and implement workforce management strategies to optimize resource utilization and ensure service level agreements (SLAs) are met.Lead a team responsible for forecasting, scheduling, real-time monitoring, and reporting across multiple client accounts.Analyze historical data, trends, and patterns to forecast staffing requirements and make proactive...

A workforce management manager is responsible for optimizing staff productivity and performance. This involves, (1) forecasting staffing needs, (2) optimizing schedules, (3) monitoring and analyzing data to improve efficiency. They often collaborate with HR and operational teams to ensure workforce alignment with organizational goals. Strong analytical and...

The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices.Responsibilities:Responsible for being the client single point of contact, managing client...

February 12, 2024 About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building...

March 21, 2024 About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building...

Job Title:Workforce Management -Luzon - Dev - 2023Job DescriptionLocation:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type: :00

Select how often (in days) to receive an alert: Create Alert 1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent...

Job SummaryMain objectives and functions:1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent Schedules for the Group...

Senior Resource Manager Position Purpose: The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies. The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue. Additionally, the...

Posted 4 days ago and deadline of application is on 29 JunRecruiter was hiring 13 hours agoJob Description**Full JD to be sent to shortlisted candidatesSummary of Work Activities and Responsibilities:Under the supervision of the Workforce Management and Analytics Supervisor, the Workforce Management Analyst will assist in monitoring, reviewing, and analyzing...

Be a part of a pioneering team with enjoyable perks, fun work environment and opportunities for growthGuesty Highlights:Competitive, above-industry salary packageGovernment Mandated benefitsHMO package with 1 free dependentMedical and dental coveragePaid sick and vacation leavesWork-Life BalanceEmployee Engagement ActivitiesGuesty is the all-in-one platform...

Position PurposeThe Workforce Management Team Manager is responsible for preparing weekly schedules of all contact channels and managing capacity planning forecasting for the project. They work closely with Operations, calling out volume patterns events. Workforce Management TM also responsible to optimize and automate MIS as well as responsible for RTA...

Workforce Services Associate ManagerManila | Mandaluyong | Taguig | Quezon City JOB DESCRIPTIONResponsibilities:The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and...

Workforce Management and Analytics Supervisor Posted 10 days ago and deadline of application is on 30 JunRecruiter was hiring a day agoJob Description**Full JD to be sent to shortlisted candidatesSummary of Work Activities and Responsibilities:Under the supervision of the Assistant Director for Organization Capability Development, the Workforce Management...

Principal Consultant – SuitePeople Workforce ManagementAt Oracle NetSuite we work hard and we work smart. We hire steadfast competitors. We hire individuals that are daring trailblazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate,...