Front Office Associate

2 weeks ago


Zamboanga City, Zamboanga Peninsula, Philippines Newport World Resorts Full time

Front Office & Guest Services (Hospitality & Tourism)

The Front Office Associate is responsible with answering and attending to internal and external phone calls, emails and queries of guests inquiring in Holiday Inn Express.

RESPONSIBILITIES

  • Print daily reports as reference for the day's activities such as arrival list, departure list, in-house guest list, VIP list, guest traces and others
  • Read the endorsement logbook and attend briefing before shifts
  • Check applicable room rates and promos to be offered for the day
  • Prepare registration collaterals such as registration cards, breakfast coupons, promotional items and guest amenities
  • Request guests to fill out registration card completely to get personal information for hotel reference
  • Register guests and assign room to guests
  • Issue, secure and control issuance of room keys
  • Work in conjunction with the bell staff to assist guests to their rooms
  • File, update and store registration cards and its information to the hotel system
  • File guest receipts to use as reference of charges upon departure
  • Answer various questions and inquiries from guests
  • Handle cashiering duties such as checking guest accounts; accept deposits, collect payment, post charges and issue receipts
  • Process foreign currency exchange for guests
  • Check guest accounts and identify high balances
  • Inform guests of high balances and offer pre-settlement
  • Balance and ensure that credit card settlements for the day are correctly settled
  • Properly endorse, count, receive or turnover cash float, guest deposits and other monetary items to the next shift
  • Arrange amenities to be sent to rooms in the absence of a Guest Relation Officer
  • Make reservations through phone or at the front desk in the absence of a Reservations Agent
  • Run various reports on the computer for night audit
  • Perform concierge duties on a situation basis
  • Act as support group and guide to Bell Service and Telephone Operator

QUALIFICATIONS

  • Graduate of a Bachelor's degree in Hotel and Restaurant Management, Tourism or equivalent
  • Experience as a Front Office Associate in a 3-star-hotel is an advantage
  • Has excellent interpersonal and customer service skills
  • Able to interact with customers of different personalities/nationalities
  • Can work effectively in a team
  • Able to build harmonious working relationship with peers and superiors
  • Adaptable and can handle stressful and high pressure situations
  • Proficient in MS Office and Google Suite
Your application will include the following questions:

What's your expected monthly basic salary?

Do you have customer service experience?

How many years of hotel management experience do you have?

Newport World Resorts (NWR) is the first integrated tourism hub in the Philippines that is fast shaping up to become the most exciting destination in the country.

NWR breaks new ground in the Philippines by combining lodging brands, restaurants, gaming facilities, entertainment spots and a luxury mall in one grand destination.

Asia's newest playground is located in Newport City, a modern live-work-play community and the first tourism economic zone in the Philippines, just across Terminal 3 of the Ninoy Aquino International Airport and adjacent to the Villamor Golf Course.

It also features the upscale Newport Mall which boasts of shops and boutiques for international luxury brands, high end cinemas, dining outlets, and the Newport Performing Arts Theater, a 1,500-seat venue for local and international artists and productions.

Newport World Resorts (NWR) is the first integrated tourism hub in the Philippines that is fast shaping up to become the most exciting destination in the country.

NWR breaks new ground in the Philippines by combining lodging brands, restaurants, gaming facilities, entertainment spots and a luxury mall in one grand destination.

Asia's newest playground is located in Newport City, a modern live-work-play community and the first tourism economic zone in the Philippines, just across Terminal 3 of the Ninoy Aquino International Airport and adjacent to the Villamor Golf Course.

It also features the upscale Newport Mall which boasts of shops and boutiques for international luxury brands, high end cinemas, dining outlets, and the Newport Performing Arts Theater, a 1,500-seat venue for local and international artists and productions.

Show more

Perks and benefits

Medical

Miscellaneous allowance

Education support

Loans

Sports (e.g. Gym)

Parking

Vision

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