Front Office Associate
2 weeks ago
Front Office & Guest Services (Hospitality & Tourism)
The Front Desk Associate is responsible of ensuring the efficient checking in and out of hotel guest throughout all stages of the guest's stay. They are concerned with the timely preparation of accurate guest billing and ensures that guest's concerns during their entire stay are well- attended to in an effective and timely manner.
Your day to day
People
o Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
o Displays a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
o Promotes efficiency, confidence, courtesy and an extremely high standard of social skills
o Generally, promotes and ensures good inter-departmental relations Guest Experience
o Be readily available for guests as a point of contact and jointly responsible for proper handling of guest complaints, communicating and documenting any guests' complaints or issues.
o Accept and communicate openly the wishes or requests from guests to respective departments/ or staffs.
o Communicate openly to superiors or immediate heads regarding any issues, problems, guest request, comments or complaints and other relevant information.
o Reports immediately to the Immediate Head of any potential credit risk and other guest related problems.
o Responsible for the cash inventory allocated i.e. daily check, declaring shortfalls.
o Cashing cheques and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy
o Knows the credit policy of the hotel and how to code each reservation Responsible business
o Maintains professional business confidentiality
o Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
o Adheres to company rules and regulations and maintain high professionalism
o Complies with any reasonable request made by management to the best of your ability and carries-out additional tasks as special assignments delegated by the immediate heads.
o Demonstrate pride in the workplace and maintain personal appearance at all times when representing the hotel thus identifying a high level of commitment. o Familiars with all relevant company documentation and relevant P&Ps for his/her field of responsibility.
Accountabilities
o Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.
o Performs all duties and responsibilities in a timely and efficient manner in accordance with the established policies and procedures to achieve the overall objectives of the position.
o Maintain a favorable working relationship with all other hotel employees to foster and promote a harmonious working climate.
o At all times project a favorable image of Holiday Inn to the public
What we need from you
o You should ideally have a diploma or degree in Hotel Management, Tourism or any equivalent.
o Computer Literate
o Pleasing personality, excellent customer service skills, polite and positive disposition.
o Organizational leadership and strong interpersonal skills.
o Service-oriented
o Oral and written fluency in English language
o Fluent in local dialect.
o Smart appearance, pleasant disposition, fit and articulate.
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.
• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
Your application will include the following questions:
How many years' experience do you have as a Front Office Associate?
How many years of hotel management experience do you have?
Holiday-inn Hotels and Resorts has well-earned reputation for friendly service and good value for money, our hotels and resorts are fresh, modern and known throughout the world. Our guests include all sorts of different people – some travelling for fun, often with their families and others travelling on business. With over 1,200 hotels and resorts worldwide there will be one in a city or resort location near you. At Holiday Inn, we look for people who want to bring their personalities to work. If your friends would describe you as approachable, naturally friendly, thoughtful and quick-thinking, plus you know about the hotel and the local area, then Holiday Inn could be the brand for you. At Holiday Inn Hotels & Resorts, our job is to bring the joy of travel to everyone. We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one". From those little moments of True Hospitality, to epic stories of travel and career development, you'll find some great insights into life of IHG people here.
Holiday-inn Hotels and Resorts has well-earned reputation for friendly service and good value for money, our hotels and resorts are fresh, modern and known throughout the world. Our guests include all sorts of different people – some travelling for fun, often with their families and others travelling on business. With over 1,200 hotels and resorts worldwide there will be one in a city or resort location near you. At Holiday Inn, we look for people who want to bring their personalities to work. If your friends would describe you as approachable, naturally friendly, thoughtful and quick-thinking, plus you know about the hotel and the local area, then Holiday Inn could be the brand for you. At Holiday Inn Hotels & Resorts, our job is to bring the joy of travel to everyone. We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one". From those little moments of True Hospitality, to epic stories of travel and career development, you'll find some great insights into life of IHG people here.
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