Front Office Bellman

2 weeks ago

Quezon City, National Capital Region, Philippines Marivent Hotels and Resorts Inc. Full time

Duties and Responsibilities:

  • Welcoming the hotel guests and direct them to the check-in desk
  • Show the checked in guests to their rooms, make sure that everything in the room is in order (check the lights, ventilation, and heating.
  • If any equipment is not working properly, report this to the maintenance department so that it can be repaired
  • Introduce the features of the room to the guests, explain them how to use the air conditioning, system, and telephone.
  • Give guests information about directions, the hotel, hotel area and local tourist attractions.
  • When guests have checked out offer assistance with luggage (store it or carry to the vehicle)
  • Giving directions to places of interest, sight seeing's, shopping areas.
  • Ensure that each piece of luggage stored has an VS Hotel luggage tag (filled in properly as per hotel standards) on and the owner of the luggage receives the other part of the luggage tag
  • Delivers all guest messages/faxes/letters/parcels to the guestrooms
  • Run errands requested by the Front Desk staff (e.g., MUR or replenish toiletries)
  • Loading and unloading luggage from/to the vehicles
  • Coordinate the traffic of vehicles in front of the hotel (guests' cars, limousines, taxis, minivans, buses)
  • Maintain good relationship with all the departments of the hotel
  • Implement, maintain and continue to improve departmental policies, procedures and service standards
  • Carry out any other duties requested by Front Desk Agents or Front Office Supervisor
  • Responsible for maintaining a clean and tidy work area at all times (including the lobby and the area of the hotel entrance)
  • Attend all meetings and trainings assigned by the Front Office Supervisor/Manager.
  • Demonstrated excellent customer service skills and attention to detail through dedication to customer satisfaction.
  • Promoted positive customer service by assisting guests with information and special requests.
  • Developed very valuable time-management and organizational skills due to the constant high volume of business.

Qualifications, Skills and Experience:

  • Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field.
  • Excellent communication and customer service skills
  • Strong organizational and time-management skills
  • Solid interpersonal skills
  • Must be willing to work Mondays to Sundays with a shifting schedule every week.
  • Ability to adapt to changing situations in a calm and professional manner
  • Preferably lives near the area.
  • Perform other duties as assigned by the General Manager, Operations Manager, Front Office Supervisor and Front Office Team Leader.
  • Ability to stand on your feet for several hours.
  • Able to work flexible hours, including nights and weekends.

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