Collections Quality Control Associate

2 weeks ago

Zamboanga City, Zamboanga Peninsula, Philippines Metrobank Full time

Press Tab to Move to Skip to Content Link

Here at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

JOB SUMMARY:

The Quality Control Associate shall assist in the implementation of different QC test procedures.

He/She is responsible for conducting various Day-2 review activities for Collections and ensuring that all errors are reported on time for prompt resolution.

RESPONSIBILITIES:

  • Conducts Day-2 reviews and accuracy checks on the different collection processes in compliance with approved policies and procedures and quality standards.
  • Assists in performing QC test procedures and internal audit to all departments of the division as well as to all collection agencies.
  • Keeps himself/herself updated with applicable new policies and processes.
  • Assists in handling the division's centralized complaint's database, conducts investigation, prepares letters and performs call-outs to clients.Review and coordinate with concerned units on the resolution of collection complaints with supervision of QC Officer/Manager.
  • Ensures that all assigned review activities are done within turn-around-time (TAT) and all errors/findings are reported promptly.
  • Monitors and ensures prompt resolution of reported errors through coordination with various units.
  • Generates daily and monthly reports on review results and audit findings.
  • Analyses QC test results and recommends action steps to be done to resolve an issue or improve processes.
  • Conducts call monitoring with the collection agents and collection agencies.
  • Provide observation to the People Development Team
  • Document call monitoring results
  • Escalates to immediate supervisor any error or issues that may result to operational risks.
  • Performs back up functions to ensure that the team's review standard turn-around time is met.
  • Performs other functions that may be assigned from time to time by the immediate supervisor.

QUALIFICATIONS:

  • Bachelor's degree holder; preferably graduate of business, banking and finance or statistics course.
  • Preferably with experience related to Collections and/or handling self-assessment tests or quality assurance and training.
  • Good written and verbal communication skills
  • Proficient in the following Microsoft applications: MS Word, MS Excel and MS PowerPoint.
Provider

Description

Enabled

SAP as service provider

  • "route" is used for session stickiness
  • "careerSiteCompanyId" is used to send the request to the correct data center
  • "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor#J-18808-Ljbffr

  • Order Control Associate

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines CAPEX Full time

    Cargo Padala Express Forwarding Services Corp Collaborate with other stakeholders to integrate CaPEx systems or processes for order fulfillment. Direct pick-up and deliveries and transportation, manpower allocation & dispatch, safety performance, or logistics quality management. Track and monitor the utilization of trucks, using CaPEx systems,...

  • Head, Backend Collections Unit

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content Link Manage and supervise the Recoveries Managers and ensure that agencies' targets are met as well as to control balances and delinquency of the of non written-off accounts.Provide appropriate strategies to drive and sustain improvement and to achieve collection goals by maintaining flows within desired...

  • Quality Assurance Associate IV

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Accounting Associate

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines Jetti Petroleum Inc. Full time

    The Accounting Associate is in charge of retail station audit for one's assigned area. This shall include monitoring of sales, collections, inventory, and operating expenses.Assists the Accounting Officer in monitoring and reconciliation of daily retail station sales and collections, daily retail station product inventory movement.Prepares and submits weekly...

  • Front Office Associate

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines Newport World Resorts Full time

    Front Office & Guest Services (Hospitality & Tourism) The Front Office Associate is responsible with answering and attending to internal and external phone calls, emails and queries of guests inquiring in Holiday Inn Express.RESPONSIBILITIESPrint daily reports as reference for the day's activities such as arrival list, departure list, in-house guest list,...

  • Bill Review Services Associate

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines Conduent Full time

    Bill Review Services Associate (Start ASAP) Pasay City Opportunity Expired Build a career at an organization that values hard work, dedication, and personal growth. Conduent is the right place for you Opportunity details Opportunity Type Graduate Job PHP 9, ,400 Prosple salary estimate Start Date ASAP Applications Close 25th of December, 2023 (Prosple...

  • Administrative Associate

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines Newport World Resorts Full time

    Administrative Assistants (Administration & Office Support) Full time Add expected salary to your profile for insights The Administrative Associate is responsible for providing administrative support to ensure effective and efficient office operations and delivery of office services.RESPONSIBILITIESWork Permit and VisaAssists the Admin Manager to prepare...

  • Accounting Services Associate IV

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Promotions Associate

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines Newport World Resorts Full time

    The Promotions Associate is responsible for assisting in the conceptualization, planning, implementation, and evaluation of property wide gaming promotions designed to meet the company's business objectives and general traffic, revenue and exposure to NWR.RESPONSIBILITIESAssist in the conceptualization and planning of gaming promotions, based on the...

  • Gaming Associate

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines Newport World Resorts Full time

    The Gaming Associate is responsible for dealing table games with required amount of skills, accuracy, productivity, and attention to detail as set down by Gaming Operations Management. He/She is also responsible for ensuring compliance with all gaming procedures while providing excellent customer service to players.RESPONSIBILITIESDeal casino table games...

  • IT Audit Specialist

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines 2GO Group Full time

    We are looking for individuals with knowledge of and skill in applying internal auditing and accounting principles and practices, and management principles with high business ethical standards, exceptional interpersonal skills, and good communication skills. He/She must be customer and quality-focused, have good problem-solving skills, can implement process...

  • Accounting Services Associate II

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Bill Review Services Associate III

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Accounting Services Associate III

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • SSC Finance Associate

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines oilandgas Full time

    The team is under Global Finance of Vestas Shared Service Centre.Finance Shared Service Center comprised of various Finance functions that support Vestas globally. These functions include Purchase to Pay, Travel and Expense, Account to Report, Cash Management, Compliance, Fixed Assets, Intercompany, Costing and Inventory, Master Data Management and the...

  • Data Analytics Associate

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines Newport World Resorts Full time

    Mathematics, Statistics & Information Sciences (Science & Technology) Full time Add expected salary to your profile for insights The Data & Analytics Associate responsible for Salesforce Administrator maximizing the value of Salesforce by ensuring it is properly configured, maintained and utilized business objectives. It is also responsible for managing...

  • Benefits Administration Services Associate II

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • HR Solutions Services Associate III

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • HR Solutions Services Associate IV

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Digital Associate

    2 weeks ago

    Zamboanga City, Zamboanga Peninsula, Philippines Newport World Resorts Full time

    Digital & Search Marketing (Marketing & Communications) Full time Add expected salary to your profile for insights The Digital Associate for Resort Marketing is responsible for driving NWR's online presence. S/He executes social media strategies, analyzes metrics for performance enhancement, and creates engaging content for various platforms. The position...