Credit Controller

2 weeks ago

Manila, National Capital Region, Philippines Thomas Reuters Full time

Credit Controller - French Speaking, Customer to Cash
Responsible for daily collection activities to resolves past due balances by working with Customers and Business partners in a professional and timely manner.

About the Role
In this opportunity as Credit Controller - French Speaking, you will :

  • Conduct extensive research and analysis of account history (usage, payment history, subscriptions, and contracts) and check all available computer systems (SAP, Salesforce, Bill trust, High Radius) to determine the appropriate action necessary for successfully handling customer problems and inquiries
  • Contact customers (by phone calls, emails and letters) to secure payment and resolve billing disputes in a manner that is fair and equitable and maximize receivable recoveries.
  • Provide professional and attentive services that preserves the ongoing relationship with each customer.
  • Analyze and research individual account history that are complicated and multi-faced including such things as billing disputes, unresolved installation, etc.
  • Exercise independent judgement in researching disputed balances and negotiating compromise with customers.
  • Manage individual portfolios on a day-to-day basis with no backlogs and minimal cancellation/credit adjustments

About You
You're fit for the role Credit Controller - French Speaking if your background includes:

  • Excellent written and verbal communication skills; both in English and French.
  • Strong knowledge of Thomson Reuters business, products, service and customers
  • Ability to deal with professional client base and complex customer issues with limited supervision.
  • Strong negotiation skills with the ability to exercise good judgement.
  • Ability to operate in a high-pressure environment
  • College graduate
  • Focusing on Customers
  • Driving Results
  • Collaborating across Boundaries

#LI-JC2

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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