Workforce Scheduling Analyst

Join our team as a Workforce Scheduler You'll play a critical role in creating schedules based on forecast and actual trends, improving resource utilization, and supporting real-time teams to achieve Service Level Agreements (SLAs). Key Responsibilities:Create optimal shift schedules and generate rosters with minimal understaffing/overstaffing.Develop...

Capacity Planning and Scheduling Analyst - BetMGM As a Capacity Planning and Scheduling Analyst for Workforce Management at BetMGM, based in Manila, you will be a crucial part of our new, centralized, transformational workforce management team. Your primary responsibility will be to enhance and maintain robust short- and long-term forecasts for our Customer...

Workforce Management Analyst Manila, Philippines ABOUT TRIBUTE TECHNOLOGY:At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are transforming the funeral experience...

We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....

Job Description:Responsible for performing both real-time analysis and scheduling functions as determined by current business need. Primary duties may include, but are not limited to: Performs real-time analysis duties to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly. Ensures that the best possible...

Functional Overview:The Workforce Analyst will be responsible in performing various functions, including but not limited to, overseeing all aspects of workforce optimization such as planning, creating, and communicating forecasts and schedules with the goal of enabling continuous workflow projects for the company operations. Duties and Responsibilities:Daily...

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are transforming the funeral experience through industry-leading technology that provides personalization for...

SUPPORT SERVICES GROUP is a multinational company that provides Consulting, BPO, and Contact Center services, with a presence in more than 10 countries around the world.We are looking for a highly skilled and experienced Workforce Management Director to lead our APAC team and oversee all aspects of workforce optimization, forecasting, scheduling, and...

This position will be responsible for ensuring optimal forecasting, staffing and schedule compliance levels for existing programs and forecast future staffing needs to support recruitment efforts. In addition, this position will work closely with Program Directors to assess impact of daily absences, changes in call volumes, etc. In addition this position...

Position Purpose: The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies. The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue. Additionally, the incumbent will disseminate...

VikingCloud provides end-to-end security and compliance solutions to businesses throughout the world, offering the latest in cloud-based solutions to secure networks and maintain compliance. Almost 5 million businesses use its award-winning platform, and the company maintains partnerships with many of the world's leading acquirers and payment service...

Premier BPO is looking for a Workforce Manager in Eastwood, Quezon City. (ASAP)The Workforce Manager is responsible for managing volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and business objectives.Serve as the primary point of contact on workforce management...

Workforce Transformation Graduate Analyst (Jul 2024) Manila Deloitte offers many career opportunities where you can choose your impact and build a future that suits you. Apply today Deloitte is a global professional services firm that provides a wide range of services to client's audit, business process, financial advisory, risk advisory, and tax...

Supervisors/Team Leaders (Call Centre & Customer Service) Full time Add expected salary to your profile for insights Must have Bachelor's Degree / College Graduate2-3 years experience in Workforce Management. Experience with forecasting and scheduling. With supervisory experience handling Lead RTA or Lead WF. Experience in handling all LOB (Email, chat...

Workforce Transformation Graduate Analyst (Jul 2024) Manila Deloitte offers many career opportunities where you can choose your impact and build a future that suits you. Apply today Deloitte is a global professional services firm that provides a wide range of services to client's audit, business process, financial advisory, risk advisory, and tax...

Sr Workforce Capacity Planning & Forecasting Analyst page is loaded Sr Workforce Capacity Planning & Forecasting Analyst Apply remote type Flex locations Manila, Philippines time type Full time posted on Posted 5 Days Ago job requisition id JR105684 About DexcomFounded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring...

Workforce Management Supervisor page is loaded Workforce Management Supervisor Apply locations PHI - Manila Cebu, Philippines time type Full time posted on Posted 7 Days Ago job requisition id Primary DetailsTime Type: Full timeWorker Type: EmployeeThis role would perform a critical component in the deployment of Workforce Management Strategies within the...

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you. Workforce Forecaster Responsible for the forecasting of...

What we are looking for:Highly motivated individual with a passion for data analysis, workforce management, and performance coachingWill manage workforce analytics staffWill be responsible for manipulating and visualizing data from multiple sources to create Key Performance Indicator (KPI) reports. Will work on reporting, extracting and interpreting data...

Data AnalystMakati CityRole Summary The Data Analyst is responsible for creating forecast, scheduling, capacity planning and other reports requested. He/she should be able to provide analytics on scheduling, forecasting, utilization, quantitative SLAs, trends and capacity planning opportunities with Operations. Responsibilities and Duties:Volume monitoring,...