Workforce Supervisor

Workforce Management Supervisor page is loaded Workforce Management Supervisor Apply locations PHI - Manila Cebu, Philippines time type Full time posted on Posted 7 Days Ago job requisition id Primary DetailsTime Type: Full timeWorker Type: EmployeeThis role would perform a critical component in the deployment of Workforce Management Strategies within the...

Position Purpose: The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies. The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue. Additionally, the incumbent will disseminate...

Workforce Management Analyst Manila, Philippines ABOUT TRIBUTE TECHNOLOGY:At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are transforming the funeral experience...

Job DescriptionWe're looking for a Workforce Global Director to join our Customer Service team.You will be responsible for the strategic planning and execution of customer services operations, focused on management and leadership of processes for the continuous improvement of the customer experience and employee performance.Learn more about the opening...

Supervisors/Team Leaders (Call Centre & Customer Service) Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMoreTop...

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are transforming the funeral experience through industry-leading technology that provides personalization for...

Supervisors/Team Leaders (Call Centre & Customer Service) Full time Add expected salary to your profile for insights Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse...

The RoleThe overall job purpose is to ensure the smooth and efficient operation of the hub by strategic planning, execution, and optimization strategies. Focusing on enhancing operational efficiency, service quality, and cost-effectiveness. The Hub Supervisor collaborates closely with the Hub Manager and internal/external stakeholders to achieve operational...

Employee Relations Supervisor Responsibilities:Develop and maintain positive employee relations by promoting open communication channels, addressing employee concerns, and facilitating conflict resolution.Interpret and ensure compliance with labor laws, employment regulations, and collective bargaining agreements.Collaborate with management to design and...

Team Leaders/Supervisors (Manufacturing, Transport & Logistics) 4 years Graduate in BS Customs AdministrationLicense Customs BrokerMinimum 5 yrs experience in Brokerage; with background in Customer Service & at least 2yrs supervisory experience.Duties and Responsibilities:· Determine KPI in BOC processing of impex, bring in, liquidation, and other related...

The Engineering Supervisor is primarily responsible in planning and overseeing the maintenance of all installed equipment, machineries, devices and other related facilities repair and maintenance. He/she should be equipped with technical knowledge in the day-to-day operations of basic facilities management. This position will lead the leadman and...

Must Lead the organization and provide development in short term and long term operations performed. Must interact with the Head of Operations and other members of the Management Committee (Mancomm) and maintain operations by directing all activities which are performed daily, weekly and monthly. Responsible for the development of workforce. Review the...

About ConcentrixConcentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization,...

Call Centre or Contact Centre Team Leaders oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Call or Contact Centre Operators. Also known as: Call or Contact Centre Supervisor. Specialisations: Call or Contact Centre Coach, Call or Contact Centre Workforce Planner. Seniority levelSeniority level Mid-Senior...

Executes brand strategies and marketing plansMaintains excellent client partnershipMonitors market trends and results evaluationManages operational activities and workforce managementJOB QUALIFICATIONSCandidate must possess at least Bachelor's/College Degreein any field.At least 7Year(s) of working experience in the related field is required for this...

Continuous Quality Improvement (CQI) Head1. Prepares documents needed for the preparation of ISO certification – from start to end2. Coordinates with department or group heads for process improvements, process documentation and monitoring3. Ensures updated documentation of standardized processes and procedures4. Schedules quarterly management review5....

The Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer-oriented service excellence by motivating and empowering team members and exceeding customer relationships.Essential Functions and...

Consulting & Generalist HR (Human Resources & Recruitment) Full time Add expected salary to your profile for insights Develop and implement HR policies and procedures to foster a positive and productive work environment.Lead recruitment efforts to attract and retain top talent in the industry.Oversee employee relations activities and resolve conflicts in...

Governance, Risk, and Compliance (GRC) Director Security (Information & Communication Technology) Full time Add expected salary to your profile for insights Design and execute security solutions spanning across applications, technology systems, and other data and ensuring the compliance is aligned with industry standards and regulationsEnsure the security...

We are looking for Finance/Accounting Managers to be part of the top BPOs/Global Shared Services in the Philippines.RTR Operations Sr/Manager-Must have at least 6-7 years handling the overall RTR operations in a Global Shared Services/BPO industry-Must have experience supporting global clients/entities-Must have experience in Automation/Digitization-Willing...