Capacity Planning and Scheduling Analyst

2 weeks ago

Manila, National Capital Region, Philippines Betting & Gaming Limited Full time
Capacity Planning and Scheduling Analyst - BetMGM

As a Capacity Planning and Scheduling Analyst for Workforce Management at BetMGM, based in Manila, you will be a crucial part of our new, centralized, transformational workforce management team. Your primary responsibility will be to enhance and maintain robust short- and long-term forecasts for our Customer Operations teams and Risk teams. Additionally, you will be tasked with generating and optimizing schedules, ensuring efficient resource allocation, and contributing to data-driven decision-making for operational excellence. This role offers an exciting opportunity to contribute to the development of operational strategies, forecasting, scheduling, and driving data-driven decision-making for our teams.

Key Responsibilities:

  • Short and Long-Term Forecasting: Create and maintain accurate short- and long-term forecasts for customer demand within the Customer Operations and Risk teams.
  • Statistical Modeling: Apply strong analytical and quantitative skills, utilizing statistical modeling and data analysis techniques.
  • Forecasting Tools: Utilize forecasting software and tools such as SAS, R, or Python.
  • Detail-Oriented: Maintain a focus on accuracy and precision in all aspects of forecasting and scheduling.
  • Independence: Work independently, manage multiple priorities, and meet deadlines in a fast-paced, high-growth environment.
  • WFM Knowledge: Stay updated on Workforce Management Key Performance Indicators (KPIs) and best practices.
  • Strategic Thinking: Be a strategic and creative thinker, visualizing and operationalizing strategies.
  • Continuous Improvement: Possess skills in driving continuous improvement initiatives.
  • Leadership: Lead with an assertive yet professional demeanor, capable of coaching and developing talent.
  • Influencing Skills: Utilize influencing skills in a non-command-and-control environment.
  • Team Motivation: Motivate and lead a team, setting a vision and fostering a productive culture.
  • Problem Identification: Identify problems quickly, develop meaningful solutions, and drive work forward in a dynamic and ambiguous environment.
Qualifications:
  • Workforce Management Experience: Leverage your 3+ years of experience in Workforce Management, particularly in the forecast function.
  • Platform Expertise: Possess expert knowledge of recent NICE CXone platforms and Zendesk.
  • Data Proficiency: Demonstrate proficiency in Excel and other data manipulation tools.
  • Problem-Solving: Employ strong problem-solving abilities to draw insights from complex datasets.
  • Communication Skills: Effectively communicate complex ideas to technical and non-technical stakeholders.
  • Innovation: Thrive in an innovative, fast-paced environment and drive the business forward while building capabilities.
  • Transparency: Value transparency and promote communication and collaboration across the entire team for collective success.
  • Adaptability: Adapt to changing needs and priorities and pivot easily to achieve goals and deadlines.
  • Sports Betting & Gaming: Experience and interest in sports betting and gaming is a plus.

Can't find a role that fits right now? Connect with our talent community, and we'll keep you updated on new opportunities that match your interests, upcoming events, and stories from our team.

#J-18808-Ljbffr

  • Sr Workforce Capacity Planning

    2 weeks ago

    Manila, National Capital Region, Philippines 20 DexCom Philippines Inc Full time

    Sr Workforce Capacity Planning & Forecasting Analyst page is loaded Sr Workforce Capacity Planning & Forecasting Analyst Apply remote type Flex locations Manila, Philippines time type Full time posted on Posted 5 Days Ago job requisition id JR105684 About DexcomFounded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring...

  • Capacity Planning Analyst, CS Workforce Management

    2 weeks ago

    Manila, National Capital Region, Philippines Netflix Full time

    Summary of the RoleThe Capacity Planning analyst is the most senior WFM IC in the region responsible for generating agent headcount requirements and the billable hours necessary to fulfill the forecasted FTE demand. They are responsible for creating staffing plans that account for attrition, shrinkage, new hires, hours of operation, billable and nonbillable...

  • Senior Manager, Capacity Planning and Reporting

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time

    Senior Manager, Capacity Planning and Reporting page is loaded Senior Manager, Capacity Planning and Reporting Apply locations Manila, Philippines time type Full time posted on Posted 3 Days Ago job requisition id R073077 Senior Manager, Capacity Planning and Reporting Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under...

  • Planning and Scheduling Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Bauer International Philippines, Inc. Full time

    Qualifications & experienceLicensed Engineer (Civil or Mechanical)With at least 5 years total work experience in project management. With Project / Construction Management CourseStrong analytical, critical, and logical thinking skills.With strong project management and planning skills.Tasks & responsibilitiesPlans detailed schedule, procurement, and...

  • Planning and Scheduling Engineer

    3 weeks ago

    Manila, National Capital Region, Philippines Bauer International Philippines, Inc. Full time

    Qualifications & experienceLicensed Engineer (Civil or Mechanical)With at least 5 years total work experience in project management. With Project / Construction Management CourseStrong analytical, critical, and logical thinking skills.With strong project management and planning skills.Tasks & responsibilitiesPlans detailed schedule, procurement, and...

  • Capacity and Incident Manager

    2 weeks ago

    Manila, National Capital Region, Philippines ING Hubs B.V. Philippine Branch Full time

    Capacity and Incident Manager page is loaded Capacity and Incident Manager Apply locations Manila (One Ayala Tower 2) time type Full time posted on Posted 30+ Days Ago job requisition id REQ Overview:The Retail Banking Operations in ING's largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact...

  • Workforce Scheduling Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Workforce Scheduling Analyst page is loaded Workforce Scheduling Analyst Apply locations Quezon City time type Full time posted on Posted 12 Days Ago job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives...

  • Strategic Planning and Coordination Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines United Nations Development Programme Full time

    Strategic Planning and Coordination Analyst (For nationals of Philippines only)Advertised on behalf ofLocation :Manila, PHILIPPINESType of Contract :Service ContractStarting Date :01-May-2024Application Deadline :08-Mar-24 (Midnight New York, USA)SC-9Duration of Initial Contract :1 year1d 10h 7mLanguages Required :Expected Duration of Assignment :1 year...

  • Data Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Integreon Managed Solutions (Philippines) Inc. Full time

    Data AnalystMakati CityRole Summary The Data Analyst is responsible for creating forecast, scheduling, capacity planning and other reports requested. He/she should be able to provide analytics on scheduling, forecasting, utilization, quantitative SLAs, trends and capacity planning opportunities with Operations. Responsibilities and Duties:Volume monitoring,...

  • WFM Team Lead, Capacity Planner

    2 weeks ago

    Manila, National Capital Region, Philippines Go-Get Data Consultancy Full time

    · At least 1 year of handling a WFM Team· 2 years of experience in Capacity Planning· Must have experience in using NICE IEX, CMS Avaya, Verint (At least 2 out of 3)· At least 2 years in collegeLocation - MOAJob Type: Full-timePay: From Php50,000.00 per monthApplication Question(s):Are you willing to work on site?Are you willing to start...

  • Demand Planning Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Fly Ace Corporation Full time

    Demand Planning Analyst / Senior Analyst Analysis & Reporting (Manufacturing, Transport & Logistics) The position is primarily responsible for executing forecasting activities on assigned SKUs under the direction of Demand Planning Manager. The position calls for providing active leadership involvement in ensuring that all forecasting activities are...

  • Construction Scheduler

    2 weeks ago

    Manila, National Capital Region, Philippines Bataan Mariveles Port Service Corporation Full time

    At our company, we are looking for a dedicated individual to join our team as a Project Scheduler & Designer. The role involves managing project schedules, ensuring accuracy in project plans, evaluating employee productivity, conducting quality control assessments, and monitoring project compliance with safety and zoning regulations.RESPONSIBILITIES:- Create...

  • Production Planning and Inventory Control

    2 weeks ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    Responsible for overseeing the production planning, scheduling, and inventory management processes to ensure efficient and effective operations. This role involves coordinating with various departments, analyzing demand forecasts, optimizing production schedules, managing inventory levels, and implementing strategies to minimize waste and maximize...

  • Workforce Scheduler

    4 days ago

    Manila, National Capital Region, Philippines SSG Full time

    Join our team as a Workforce Scheduler You'll play a critical role in creating schedules based on forecast and actual trends, improving resource utilization, and supporting real-time teams to achieve Service Level Agreements (SLAs). Key Responsibilities:Create optimal shift schedules and generate rosters with minimal understaffing/overstaffing.Develop...

  • Planning & Monitoring Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines United Nations Children's Fund Full time

    Job DescriptionDescription –>With over 850 indigenous languages, and one of the most ethnically diverse populations, widespread poverty and gender inequality make it hard for many children to realize their rights. In Papua New Guinea (PNG), UNICEF's works effectively both 'upstream' (with governments) and 'downstream' (at the grassroots level) to carry out...

  • Planning & Monitoring Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines United Nations Children's Fund Full time

    Job DescriptionDescription –>With over 850 indigenous languages, and one of the most ethnically diverse populations, widespread poverty and gender inequality make it hard for many children to realize their rights. In Papua New Guinea (PNG), UNICEF's works effectively both 'upstream' (with governments) and 'downstream' (at the grassroots level) to carry out...

  • Planning & Monitoring Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines United Nations Children's Fund Full time

    Job DescriptionDescription –>With over 850 indigenous languages, and one of the most ethnically diverse populations, widespread poverty and gender inequality make it hard for many children to realize their rights. In Papua New Guinea (PNG), UNICEF's works effectively both 'upstream' (with governments) and 'downstream' (at the grassroots level) to carry out...

  • Planning & Monitoring Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines United Nations Children's Fund Full time

    Job DescriptionDescription –>With over 850 indigenous languages, and one of the most ethnically diverse populations, widespread poverty and gender inequality make it hard for many children to realize their rights. In Papua New Guinea (PNG), UNICEF's works effectively both 'upstream' (with governments) and 'downstream' (at the grassroots level) to carry out...

  • Planning & Monitoring Specialist

    1 month ago

    Manila, National Capital Region, Philippines United Nations Children's Fund Full time

    Job DescriptionDescription –>With over 850 indigenous languages, and one of the most ethnically diverse populations, widespread poverty and gender inequality make it hard for many children to realize their rights. In Papua New Guinea (PNG), UNICEF's works effectively both 'upstream' (with governments) and 'downstream' (at the grassroots level) to carry out...

  • Planning & Monitoring Specialist

    2 months ago

    Manila, National Capital Region, Philippines United Nations Children's Fund Full time

    Job DescriptionDescription –>With over 850 indigenous languages, and one of the most ethnically diverse populations, widespread poverty and gender inequality make it hard for many children to realize their rights. In Papua New Guinea (PNG), UNICEF's works effectively both 'upstream' (with governments) and 'downstream' (at the grassroots level) to carry out...