Sr Workforce Capacity Planning

Summary of the RoleThe Capacity Planning analyst is the most senior WFM IC in the region responsible for generating agent headcount requirements and the billable hours necessary to fulfill the forecasted FTE demand. They are responsible for creating staffing plans that account for attrition, shrinkage, new hires, hours of operation, billable and nonbillable...

Senior Manager, Capacity Planning and Reporting page is loaded Senior Manager, Capacity Planning and Reporting Apply locations Manila, Philippines time type Full time posted on Posted 3 Days Ago job requisition id R073077 Senior Manager, Capacity Planning and Reporting Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under...

Capacity Planning and Scheduling Analyst - BetMGM As a Capacity Planning and Scheduling Analyst for Workforce Management at BetMGM, based in Manila, you will be a crucial part of our new, centralized, transformational workforce management team. Your primary responsibility will be to enhance and maintain robust short- and long-term forecasts for our Customer...

Capacity and Incident Manager page is loaded Capacity and Incident Manager Apply locations Manila (One Ayala Tower 2) time type Full time posted on Posted 30+ Days Ago job requisition id REQ Overview:The Retail Banking Operations in ING's largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact...

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you. Workforce Forecaster Responsible for the forecasting of...

Position will be responsible for directing, planning, organizing, and coordinating all aspects of Workforce Management functions across all Philippines Delivery locations. Specific responsibilities include developing and leading a team to actively build the organization's capacity to and deliver efficient and effective accurate forecasting at all levels....

Position Purpose: The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies. The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue. Additionally, the incumbent will disseminate...

Workforce Management Supervisor page is loaded Workforce Management Supervisor Apply locations PHI - Manila Cebu, Philippines time type Full time posted on Posted 7 Days Ago job requisition id Primary DetailsTime Type: Full timeWorker Type: EmployeeThis role would perform a critical component in the deployment of Workforce Management Strategies within the...

Premier BPO is looking for a Workforce Manager in Eastwood, Quezon City. (ASAP)The Workforce Manager is responsible for managing volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and business objectives.Serve as the primary point of contact on workforce management...

You will manage and develop the Service Delivery Operations team and will be responsible for career management of service delivery operations staff (e.g., training, engagement, mentoring, succession planning and annual performance process)Manage Solution DeliveryEnsure execution of delivery work across one or more service delivery operationsDrive...

What we are looking for:Highly motivated individual with a passion for data analysis, workforce management, and performance coachingWill manage workforce analytics staffWill be responsible for manipulating and visualizing data from multiple sources to create Key Performance Indicator (KPI) reports. Will work on reporting, extracting and interpreting data...

We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....

· At least 1 year of handling a WFM Team· 2 years of experience in Capacity Planning· Must have experience in using NICE IEX, CMS Avaya, Verint (At least 2 out of 3)· At least 2 years in collegeLocation - MOAJob Type: Full-timePay: From Php50,000.00 per monthApplication Question(s):Are you willing to work on site?Are you willing to start...

Financial Planning & Analysis (Specialists to Directors) Full time Add expected salary to your profile for insights Financial Planning & Analysis (Specialists to Directors)We are looking for Financial Planning & Analysis Professionals to be part of a multinational company in the PhilippinesSenior Financial Planning & Analysis (BPO)Location: Quezon City,...

Functional Overview:The Workforce Analyst will be responsible in performing various functions, including but not limited to, overseeing all aspects of workforce optimization such as planning, creating, and communicating forecasts and schedules with the goal of enabling continuous workflow projects for the company operations. Duties and Responsibilities:Daily...

SUPPORT SERVICES GROUP is a multinational company that provides Consulting, BPO, and Contact Center services, with a presence in more than 10 countries around the world.We are looking for a highly skilled and experienced Workforce Management Director to lead our APAC team and oversee all aspects of workforce optimization, forecasting, scheduling, and...

KDCI Outsourcing is seeking a highly motivated and experienced Client Services - Workforce Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing our workforce to ensure the efficient delivery of client services. You will work closely with various departments to forecast staffing needs, develop strategic workforce...

Supervisors/Team Leaders (Call Centre & Customer Service) Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMoreTop...

Sr. QA Manager Finastra USA Corporation Manila, Philippines Posted 4 days ago Permanent Competitive Sr. QA Manager ResponsibilitiesThe Sr. QA Manager will be responsible for implementing a robust Quality Assurance (QA) program that includes implementing a comprehensive Quality Management System (QMS)Duties and ResponsibilitiesWork with team to plan...

Great people make Schneider Electric a great company Position: Sr Project Controller Location: Bogotá, Colombia. Are you looking for a new opportunity as a Sr Project Controller in Colombia? We create connected technologies that reshape industries, transform cities and enrich lives. Help us deliver solutions that ensure life is on everywhere, for everyone,...