Workforce Associate
1 week ago
Functional Overview:
The Workforce Analyst will be responsible in performing various functions, including but not limited to, overseeing all aspects of workforce optimization such as planning, creating, and communicating forecasts and schedules with the goal of enabling continuous workflow projects for the company operations.
Duties and Responsibilities:
Daily management of service levels and other relevant key metrics of the Operations Team such as Productivity, Quality, and Attendance.Daily management of operational parameters for operational incentives- Attendance Coaching
- Head count Monitoring
- Hourly Update
- Overbreak Tracker
- SOD Reports
- Lost Hours Backup
- Daily Production Trend
- Leave Request
- SL Validation
- Break Monitoring
- Public Address (PA) System
- Real time monitoring and workforce management to make adjustments in an effort to maximize resources and achieve goals and business objectives
- Ensure effective staffing, scheduling, and use of diagnostic methods to create performance reports.
- Overall management of schedules and shift activities (break schedules, team shift, training, vacation, meeting, overtime, and etc.)
- Perform other job-related duties as assigned by immediate superior
- Create an effective ambiance to enhance the production's atmosphere.Minimum Competencies:
- Proven work experience with Workforce Optimization and Management
- Highly proficient in MS Office applications
- Comprehensive understanding of business reporting activities and processesMinimum Qualifications:
- Graduate of BS Information Systems, Information Technology, or any relevant course
- At least 1-2 years of working experience in any related field
- Excellent English (verbal and written) communication skills
- Highly analytical and data driven
- Able to work effectively in fast-paced situations and adapt to rapid changes in information, process, direction, or workflow
- Willing to work on shifting scheduleBenefits Offered:
- HMO coverage up to PHP 120,000
- Paid leaves + monetization
- 13th Month Pay
- De minimis allowance (non-taxable)Work Arrangement:
- Onsite Full-time Work in McKinley, Taguig
- Shifting Schedule
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