Workforce Associate

1 week ago


Manila, National Capital Region, Philippines Telrcom Solutions, Inc. Full time

Functional Overview:

The Workforce Analyst will be responsible in performing various functions, including but not limited to, overseeing all aspects of workforce optimization such as planning, creating, and communicating forecasts and schedules with the goal of enabling continuous workflow projects for the company operations.

Duties and Responsibilities:

Daily management of service levels and other relevant key metrics of the Operations Team such as Productivity, Quality, and Attendance.Daily management of operational parameters for operational incentives
  1. Attendance Coaching
  2. Head count Monitoring
  3. Hourly Update
  4. Overbreak Tracker
  5. SOD Reports
  6. Lost Hours Backup
  7. Daily Production Trend
  8. Leave Request
  9. SL Validation
  10. Break Monitoring
  11. Public Address (PA) System
  12. Real time monitoring and workforce management to make adjustments in an effort to maximize resources and achieve goals and business objectives
  13. Ensure effective staffing, scheduling, and use of diagnostic methods to create performance reports.
  14. Overall management of schedules and shift activities (break schedules, team shift, training, vacation, meeting, overtime, and etc.)
  15. Perform other job-related duties as assigned by immediate superior
  16. Create an effective ambiance to enhance the production's atmosphere.Minimum Competencies:
  17. Proven work experience with Workforce Optimization and Management
  18. Highly proficient in MS Office applications
  19. Comprehensive understanding of business reporting activities and processesMinimum Qualifications:
  20. Graduate of BS Information Systems, Information Technology, or any relevant course
  21. At least 1-2 years of working experience in any related field
  22. Excellent English (verbal and written) communication skills
  23. Highly analytical and data driven
  24. Able to work effectively in fast-paced situations and adapt to rapid changes in information, process, direction, or workflow
  25. Willing to work on shifting scheduleBenefits Offered:
  26. HMO coverage up to PHP 120,000
  27. Paid leaves + monetization
  28. 13th Month Pay
  29. De minimis allowance (non-taxable)Work Arrangement:
  30. Onsite Full-time Work in McKinley, Taguig
  31. Shifting Schedule


  • Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full time

    This position will be responsible for ensuring optimal forecasting, staffing and schedule compliance levels for existing programs and forecast future staffing needs to support recruitment efforts. In addition, this position will work closely with Program Directors to assess impact of daily absences, changes in call volumes, etc. In addition this position...


  • Manila, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Workforce Scheduling Analyst page is loaded Workforce Scheduling Analyst Apply locations Quezon City time type Full time posted on Posted 12 Days Ago job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives...


  • Manila, National Capital Region, Philippines Allegis Group Services, Inc. Full time

    Data Management Associate (Midshift/Nightshift)Full-timeWorking at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the...

  • Senior Programmer

    2 weeks ago


    Manila, National Capital Region, Philippines Business Trends Philippines Full time

    Developers/Programmers (Information & Communication Technology) We are looking for a Senior Developer responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance...

  • Senior Programmer

    2 weeks ago


    Manila, National Capital Region, Philippines Business Trends Philippines Full time

    Developers/Programmers (Information & Communication Technology) We are looking for a Senior PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high...

  • Associate Director

    2 weeks ago


    Manila, National Capital Region, Philippines Private Advertiser Full time

    Role and Responsibility – Associate Director of Call Center Operations Shift Timing – 8 AM EST – 5 PM EST Location – Manila (Work from Office) Minimum Experience – 10 Years Past Experience – Call Center Industry1. Leadership and Team Management2. Strategic Planning3. Operational Management4. Customer Experience5. Data Analysis and Reporting6....


  • Manila, National Capital Region, Philippines Factset Philippines Inc. Full time

    JOB DESCRIPTION: Associate Specialist FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system. The primary function of...


  • Manila, National Capital Region, Philippines Factset Philippines Inc. Full time

    JOB DESCRIPTION: Associate Specialist FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system. The primary function of...


  • Manila, National Capital Region, Philippines Tech Mahindra Full time

    Associate Operations Manager - Eastwood, QC (w/ Collections experience)Increase the effectiveness and efficiency of Support Services through improvements to each function (Recruitment, Training, Quality, Workforce, HR, IT, Finance) as well as coordination and communication between functionsImplement and oversee the quality of deliverables and manage team...


  • Manila, National Capital Region, Philippines Equus Software Full time

    Global Client Success Associate Business AnalystGlobal Client Success Associate Business Analyst Email Equus Software has been recognized by Inc. 5000 as one of the fastest growing privately held companies in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London and Manila. Our relentless focus on creating innovative global...


  • Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Main Responsibilities:Client Support • Understand the client's industry, business, and their critical business drivers. • Create and maximize relationships with client partners • Effective, efficient resolution of customer (internal) problems/issues, leveraging resources. • Assist with challenging client requests or issue escalations as needed. •...


  • Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Main Responsibilities:Client Support • Understand the client's industry, business, and their critical business drivers. • Create and maximize relationships with client partners • Effective, efficient resolution of customer (internal) problems/issues, leveraging resources. • Assist with challenging client requests or issue escalations as needed. •...


  • Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Main Responsibilities:Client Support • Understand the client's industry, business, and their critical business drivers. • Create and maximize relationships with client partners • Effective, efficient resolution of customer (internal) problems/issues, leveraging resources. • Assist with challenging client requests or issue escalations as needed. •...


  • Manila, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Business Process Associate (Manila) page is loaded Business Process Associate (Manila) Apply locations Quezon City time type Full time posted on Posted Yesterday job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental...

  • Protocol Associate

    4 weeks ago


    Manila, National Capital Region, Philippines Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) Full time

    JOB DESCRIPTIONOBJECTIVES OF THE PROGRAMMEThe Administrative Services Unit is responsible for providing operational and administrative support to all regional staff in the areas of travel, transportation, meeting management, assets and inventory tracking and management, registry and logistic services, staff security and safety, building and grounds...

  • Protocol Associate

    1 month ago


    Manila, National Capital Region, Philippines Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) Full time

    JOB DESCRIPTIONOBJECTIVES OF THE PROGRAMMEThe Administrative Services Unit is responsible for providing operational and administrative support to all regional staff in the areas of travel, transportation, meeting management, assets and inventory tracking and management, registry and logistic services, staff security and safety, building and grounds...

  • Protocol Associate

    1 month ago


    Manila, National Capital Region, Philippines United Nations High Commissioner for Refugees (UNHCR) Full time

    JOB DESCRIPTIONOBJECTIVES OF THE PROGRAMMEThe Administrative Services Unit is responsible for providing operational and administrative support to all regional staff in the areas of travel, transportation, meeting management, assets and inventory tracking and management, registry and logistic services, staff security and safety, building and grounds...

  • Protocol Associate

    2 weeks ago


    Manila, National Capital Region, Philippines United Nations High Commissioner for Refugees (UNHCR) Full time

    JOB DESCRIPTIONOBJECTIVES OF THE PROGRAMMEThe Administrative Services Unit is responsible for providing operational and administrative support to all regional staff in the areas of travel, transportation, meeting management, assets and inventory tracking and management, registry and logistic services, staff security and safety, building and grounds...

  • Protocol Associate

    4 weeks ago


    Manila, National Capital Region, Philippines United Nations High Commissioner for Refugees (UNHCR) Full time

    JOB DESCRIPTIONOBJECTIVES OF THE PROGRAMMEThe Administrative Services Unit is responsible for providing operational and administrative support to all regional staff in the areas of travel, transportation, meeting management, assets and inventory tracking and management, registry and logistic services, staff security and safety, building and grounds...


  • Manila, National Capital Region, Philippines S&P Global Full time

    S&P Global Associate, Client Support in Manila , Philippines About the Role:Grade Level (for internal use):07About the Role: Associate, Client Support (Real Estate Industry)The Real Estate Client Operations Associate understands the daily workflow of clients and helps utilize our products more effectively and efficiently. You will directly contribute to the...