![SSG](https://media.trabajo.org/img/noimg.jpg)
Workforce Scheduler
5 days ago
Join our team as a Workforce Scheduler You'll play a critical role in creating schedules based on forecast and actual trends, improving resource utilization, and supporting real-time teams to achieve Service Level Agreements (SLAs).
Key Responsibilities:
Create optimal shift schedules and generate rosters with minimal understaffing/overstaffing.Develop interval level staffing plans using forecasts, SLAs, and other assumptions.Generate interval level forecasts for transaction volume, AHT, and shrinkage with minimal variance.Plan team activities such as meetings, training, and coaching sessions.Reconcile employees listed in EWFM/Alvaria with available employees to prepare weekly schedules.Demonstrate leadership skills by making improvements and resolving issues.Manage WFM roster to ensure accurate active agent count.Conduct weekly calibration with clients for headcount and schedule plotting.Additional Skills:Experience with real-time adherence and service level management.Strong problem-solving skills and attention to detail.Ability to work collaboratively in a team environment.Experience with Alvaria and Teleopti is an advantage but not required. Why Join Us?Be a part of a forward-thinking company that values innovation and efficiency.Work in a collaborative and supportive environment.Opportunity to lead and make impactful changes.Attractive and comprehensive compensation package #BetterWithSSG-
Workforce Scheduling Analyst
2 weeks ago
Manila, National Capital Region, Philippines Manulife Insurance Malaysia Full timeWorkforce Scheduling Analyst page is loaded Workforce Scheduling Analyst Apply locations Quezon City time type Full time posted on Posted 12 Days Ago job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives...
-
Workforce Management II Scheduler
1 week ago
Manila, National Capital Region, Philippines Carelon Global Solutions Full timeJob Description:Responsible for performing both real-time analysis and scheduling functions as determined by current business need. Primary duties may include, but are not limited to: Performs real-time analysis duties to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly. Ensures that the best possible...
-
Workforce Associate
1 week ago
Manila, National Capital Region, Philippines Telrcom Solutions, Inc. Full timeFunctional Overview:The Workforce Analyst will be responsible in performing various functions, including but not limited to, overseeing all aspects of workforce optimization such as planning, creating, and communicating forecasts and schedules with the goal of enabling continuous workflow projects for the company operations. Duties and Responsibilities:Daily...
-
Workforce Manager
2 weeks ago
Manila, National Capital Region, Philippines Premier BPO Inc. Full timePremier BPO is looking for a Workforce Manager in Eastwood, Quezon City. (ASAP)The Workforce Manager is responsible for managing volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and business objectives.Serve as the primary point of contact on workforce management...
-
Workforce Management Director
2 weeks ago
Manila, National Capital Region, Philippines Support Services Group Full timeSUPPORT SERVICES GROUP is a multinational company that provides Consulting, BPO, and Contact Center services, with a presence in more than 10 countries around the world.We are looking for a highly skilled and experienced Workforce Management Director to lead our APAC team and oversee all aspects of workforce optimization, forecasting, scheduling, and...
-
Workforce Supervisor
2 weeks ago
Manila, National Capital Region, Philippines Cobden and Carter International Full timeSupervisors/Team Leaders (Call Centre & Customer Service) Full time Add expected salary to your profile for insights Must have Bachelor's Degree / College Graduate2-3 years experience in Workforce Management. Experience with forecasting and scheduling. With supervisory experience handling Lead RTA or Lead WF. Experience in handling all LOB (Email, chat...
-
Senior Workforce Manager
2 weeks ago
Manila, National Capital Region, Philippines Afni, Inc. Full timePosition Purpose: The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies. The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue. Additionally, the incumbent will disseminate...
-
Capacity Planning and Scheduling Analyst
2 weeks ago
Manila, National Capital Region, Philippines Betting & Gaming Limited Full timeCapacity Planning and Scheduling Analyst - BetMGM As a Capacity Planning and Scheduling Analyst for Workforce Management at BetMGM, based in Manila, you will be a crucial part of our new, centralized, transformational workforce management team. Your primary responsibility will be to enhance and maintain robust short- and long-term forecasts for our Customer...
-
Workforce Management Supervisor
2 weeks ago
Manila, National Capital Region, Philippines QBE Insurance Group Full timeWorkforce Management Supervisor page is loaded Workforce Management Supervisor Apply locations PHI - Manila Cebu, Philippines time type Full time posted on Posted 7 Days Ago job requisition id Primary DetailsTime Type: Full timeWorker Type: EmployeeThis role would perform a critical component in the deployment of Workforce Management Strategies within the...
-
Workforce Management Analyst
2 weeks ago
Manila, National Capital Region, Philippines Hirebridge Full timeWorkforce Management Analyst Manila, Philippines ABOUT TRIBUTE TECHNOLOGY:At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are transforming the funeral experience...
-
Workforce Forecaster
2 weeks ago
Manila, National Capital Region, Philippines NICE Full timeAt NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you. Workforce Forecaster Responsible for the forecasting of...
-
Workforce Management Analyst
5 days ago
Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full timeThis position will be responsible for ensuring optimal forecasting, staffing and schedule compliance levels for existing programs and forecast future staffing needs to support recruitment efforts. In addition, this position will work closely with Program Directors to assess impact of daily absences, changes in call volumes, etc. In addition this position...
-
Workforce Manager, To Start ASAP in BGC
2 weeks ago
Manila, National Capital Region, Philippines Private Advertiser Full timeWhat we are looking for:Highly motivated individual with a passion for data analysis, workforce management, and performance coachingWill manage workforce analytics staffWill be responsible for manipulating and visualizing data from multiple sources to create Key Performance Indicator (KPI) reports. Will work on reporting, extracting and interpreting data...
-
Workforce Real Time Analyst
2 weeks ago
Manila, National Capital Region, Philippines SupportNinja Full timeWe're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....
-
Director for Workforce Management
2 weeks ago
Manila, National Capital Region, Philippines Carelon Global Solutions Full timePosition will be responsible for directing, planning, organizing, and coordinating all aspects of Workforce Management functions across all Philippines Delivery locations. Specific responsibilities include developing and leading a team to actively build the organization's capacity to and deliver efficient and effective accurate forecasting at all levels....
-
Workforce Lead
2 weeks ago
Manila, National Capital Region, Philippines TDCX Full timeSupervisors/Team Leaders (Call Centre & Customer Service) Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMoreTop...
-
Workforce Lead
2 weeks ago
Manila, National Capital Region, Philippines TDCX Full timeSupervisors/Team Leaders (Call Centre & Customer Service) Full time Add expected salary to your profile for insights Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse...
-
Workforce Analyst
2 weeks ago
Manila, National Capital Region, Philippines VikingCloud, Inc. Full timeVikingCloud provides end-to-end security and compliance solutions to businesses throughout the world, offering the latest in cloud-based solutions to secure networks and maintain compliance. Almost 5 million businesses use its award-winning platform, and the company maintains partnerships with many of the world's leading acquirers and payment service...
-
Workforce Management Analyst
2 weeks ago
Manila, National Capital Region, Philippines Vista Equity Partners Management, LLC Full timeAt Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are transforming the funeral experience through industry-leading technology that provides personalization for...
-
Workforce Management Specialist
2 weeks ago
Manila, National Capital Region, Philippines Manulife Insurance Malaysia Full timeWorkforce Management Specialist page is loaded Workforce Management Specialist Apply locations Quezon City time type Full time posted on Posted 3 Days Ago job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental...