BPO Sales Coach
2 weeks ago
- Supports Sales and Client Services teams with new business opportunities throughout bidding process
- Coordinates and oversees the indexing and cross-referencing of information obtained from multiple sources
- Understands call center capabilities, non-capabilities and gaps in addressing the proper question to the answer in
- Assists in the development of new solutions and proposal ideas
- Collaborates with internal subject matter experts to verify, update and create materials to ensure content is
- Ensures that sales messages are on point, the Alorica value proposition is competitive and the documents are
- Ensures the quality of final document submission reflects Alorica's commitment to quality
- Participates in client site visit preparation, including the development of presentation materials
- Takes initiative to identify and address sales and marketing content needs (case studies, sales collateral,
- Maintains ongoing updates to sales materials, proposal content and archive
Minimum Education and Experience:
- Bachelor's degree from an accredited university or college with major coursework in business writing, marketing,
- Experience (3+ years) in business or proposal writing; 2+ years in a call center industry, preferred
- Strong interpersonal and presentation skills coupled with exceptional written and verbal communication skills
Knowledge, Skills and Abilities:
- Strong understanding of business and sales acumen with experience working with sales organizations
- Preference in editing/creating RFP and RFI responses; advanced editing, persuasive writing and business
- Strategic thinker, independent self-starter, detail-oriented and creative problem solver
- Demonstrated ability to influence and collaborate across all levels of employees in multiple locations
- Comfortable with, and excels in, a fast-paced environment with frequently changing priorities
- Looks for opportunities and crafts solutions to drive continuous improvement; shows initiation, accountability
- Proficiency using Microsoft Word, Excel, and PowerPoint
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