BPO Sales Coach

2 weeks ago


Makati City, National Capital Region, Philippines Manpower Core Group Inc. Full time

  • Supports Sales and Client Services teams with new business opportunities throughout bidding process
  • Coordinates and oversees the indexing and cross-referencing of information obtained from multiple sources
  • Understands call center capabilities, non-capabilities and gaps in addressing the proper question to the answer in
business proposals

  • Assists in the development of new solutions and proposal ideas
  • Collaborates with internal subject matter experts to verify, update and create materials to ensure content is
current and compelling

  • Ensures that sales messages are on point, the Alorica value proposition is competitive and the documents are
persuasive, grammatically correct and attractive

  • Ensures the quality of final document submission reflects Alorica's commitment to quality
  • Participates in client site visit preparation, including the development of presentation materials
  • Takes initiative to identify and address sales and marketing content needs (case studies, sales collateral,
proposal content, etc.)

  • Maintains ongoing updates to sales materials, proposal content and archive

Minimum Education and Experience:

  • Bachelor's degree from an accredited university or college with major coursework in business writing, marketing,
management and/or equivalent experience

  • Experience (3+ years) in business or proposal writing; 2+ years in a call center industry, preferred
  • Strong interpersonal and presentation skills coupled with exceptional written and verbal communication skills

Knowledge, Skills and Abilities:

  • Strong understanding of business and sales acumen with experience working with sales organizations
  • Preference in editing/creating RFP and RFI responses; advanced editing, persuasive writing and business
communication skills

  • Strategic thinker, independent self-starter, detail-oriented and creative problem solver
  • Demonstrated ability to influence and collaborate across all levels of employees in multiple locations
  • Comfortable with, and excels in, a fast-paced environment with frequently changing priorities
  • Looks for opportunities and crafts solutions to drive continuous improvement; shows initiation, accountability
and flexibility

  • Proficiency using Microsoft Word, Excel, and PowerPoint

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