Senior Team Manager

2 weeks ago


Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

Qualifications:
> Bachelor's Degree> Must have Sr. Team Manager Experience or Almost Account Manager-related experience in Sales & Tech Campaign in the BPO setting> OR 5 years consecutive Team Manager (BPO) experience; OR 1-year Account/Operations Manager (BPO) Experience that is willing to take the Sr. TM position.

Must have experience handling Sales & Tech Campaign in the BPO setting> Excellent English comms skills> Amenable to working onsite in Shaw, Mandaluyong> Amenable to work on shifting schedules

Requirements and Expectations from the role:

  • Must have hands-on experience in managing sales and tech teams
  • Ability to do a root-cause analysis to improve key performance
  • Effective Coaching and Mentoring Skills
  • Must be able to work independently with minimal supervision within 90 days
  • Must be able to manage client communications and reviewsoChampion of employee experience drive morale in collaboration with HR and Dr. Fun/Engagement Manager
  • Must be proactive in identifying people and process issues
  • Focus on all aspects of operationsoproductivity, quality, people, and profitability
  • High energy, results-driven, and upholds Sutherland values
  • Strong written and verbal communication

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