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BPO Team Manager
2 weeks ago
Role: Team Manager - Streaming Account
Salary: P40,000-P50,000
Locations: Shaw - Onsite
Schedule: Shifting
Responsibilities:
- Leads, monitors, and supervises the team
- Collaborate with cross-functional teams to identify opportunities for process improvements and recommend and implement solutions to enhance efficiency and customer experience.
- Conduct regular quality assurance assessments to maintain service quality standards and identify areas for improvement.
- Develop and implement training programs to enhance the customer service and technical skills, also product knowledge of team members. Provide ongoing coaching and feedback to support their professional growth.
Qualifications:
- At least 2 years of Team Manager experience in a BPO setting
- Relevant experience in handling streaming accounts
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Be able to work in MS Office
- Be able to work in a fast-paced environment
Job Types: Full-time, Permanent
Pay: Php40, Php50,000.00 per month
Experience:
- BPO Team Manager: 2 years (Required)
- handling streaming account: 1 year (Preferred)
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