BPO Team Manager

2 weeks ago


Mandaluyong City, National Capital Region, Philippines AUMTREND PH INC Full time

Role: Team Manager - Streaming Account

Salary: P40,000-P50,000

Locations: Shaw - Onsite

Schedule: Shifting

Responsibilities:

  • Leads, monitors, and supervises the team
  • Collaborate with cross-functional teams to identify opportunities for process improvements and recommend and implement solutions to enhance efficiency and customer experience.
  • Conduct regular quality assurance assessments to maintain service quality standards and identify areas for improvement.
  • Develop and implement training programs to enhance the customer service and technical skills, also product knowledge of team members. Provide ongoing coaching and feedback to support their professional growth.

Qualifications:

  • At least 2 years of Team Manager experience in a BPO setting
  • Relevant experience in handling streaming accounts
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Be able to work in MS Office
  • Be able to work in a fast-paced environment

Job Types: Full-time, Permanent

Pay: Php40, Php50,000.00 per month

Experience:

  • BPO Team Manager: 2 years (Required)
  • handling streaming account: 1 year (Preferred)

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