Business Process Manager

2 weeks ago


Pasig, National Capital Region, Philippines WHR Global Consulting Full time

About the Job: We are looking for a dedicated individual to join our team as a Systems and Process Manager. In this role, you will be responsible for developing and maintaining efficient systems and processes to enhance organizational productivity. If you have a passion for optimizing operations and ensuring compliance, this position is perfect for you.



Job Responsibilities:
- Systems and Process Management:
- Develop and maintain robust systems and processes to optimize organizational efficiency and effectiveness
- Regularly review existing systems and processes to identify areas for improvement and implement necessary changes
- Ensure compliance with regulatory requirements and industry standards by monitoring and updating internal controls as needed
- Task Tracking:
- Conduct regular tracking of task targets to assess compliance, timeliness, and mitigate potential issues
- Collaborate with internal and external stakeholders to address any delays and issues and implement corrective actions in a timely manner
- Customer Service Excellence:
- Establish and maintain high standards for customer service delivery across all departments
- Monitor customer feedback and satisfaction levels to identify opportunities for improvement and implement strategies to enhance the customer experience
- Provide guidance and support to frontline staff to ensure consistent delivery of exceptional customer service

Requirements:
- Bachelor's degree in Engineering, Business Administration, Management, or a related field
- Proven experience in a leadership role, with a focus on systems and process management, task audit and control, and/or customer service
- Strong analytical skills with the ability to assess complex systems and identify areas for improvement
- Strong ability to break down complex systems to simple steps and methodically measure and monitor those steps
- Goal-oriented, output-driven, organized, and detail-oriented
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
- Experience developing and implementing programs and conducting internal audits

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