Process Improvement Manager

Full time

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The Process Improvement Manager is responsible for leading the incubation process of foreign franchised brands by facilitating seamless technology and process transfers while establishing systems and processes compliant with Jollibee Foods Corporation (JFC) standards. This pivotal role involves the lift and shift or development (as needed) of Back of House and Front of House Restaurant Operating Systems (ROS) for the new brands.

Key Responsibilities:

• Lead the incubation process of foreign franchised brands, ensuring seamless technology and process transfers.
• Establish systems and processes compliant with JFC standards for the new brands, including Back of House and Front of House ROS.
• Make the new brands profitable and scalable, preparing them for sustainable and rapid business expansion in the Philippines.
• Localize sourcing of Equipment, Kitchen and Dine-in SS Workstations, and T&Us/Wares to reduce CAPEX/OPEX while meeting JFC and foreign brand standards.
• Leverage existing JFC standard items and adapt as necessary to meet the requirements of the new brands.
• Play a crucial role in establishing necessary store processes, including channels management.
• Own the innovation agenda for the specified areas and support existing Foreign Franchised Brands (FFB), ensuring synergy and collaboration with other JFC RS.
• Play a significant role in setting up the first few stores of the new brand, championing kitchen (non-prod and prod) and counter layout, including set up syslist and conslist with Operations and various JFC Corp support groups.

Job Qualifications:

• Bachelor's Degree in Industrial Engineering or any engineering course.
• Minimum of 8 years of work experience in food service operations, specifically in Quick Service Restaurants (QSR).
• Demonstrated experience of at least 5 years in people management or project management roles.
• Preferably holds certifications in Good Manufacturing Practice (GMP), Hazard Analysis and Critical Control Points (HACCP), and ISO standards.
• Preferably with prior experience in franchising and brand development
• Must be willing to work in Ortigas, Pasig (Hybrid Work Setup)

Jollibee Foods Corporation (JFC, also known as Jollibee Group) is one of the fastest-growing restaurant companies in the world. Its mission is to serve great-tasting food and bring the joy of eating to everyone through its 16 brands with over 6,500 stores across 34 countries including the Philippines, United States, Canada, the People's Republic of China, United Kingdom, Vietnam, United Arab Emirates, and Australia.

The Jollibee Group has eight wholly owned brands (Jollibee, Chowking, Greenwich, Red Ribbon, Mang Inasal, Yonghe King, Hong Zhuang Yuan, Smashburger); four franchised brands (Burger King, Panda Express, and Yoshinoya in the Philippines, and Tim Ho Wan in certain territories in China); 80% ownership of The Coffee Bean and Tea Leaf; 60% ownership in the SuperFoods Group that owns Highlands Coffee; and 51% ownership of Milksha, a popular Taiwanese bubble tea brand.

The Jollibee Group, through its subsidiary Jollibee Worldwide Pte. Ltd. (JWPL) owns 90% participating interest in Titan Dining LP, a private equity fund that owns the Tim Ho Wan brand. The Jollibee Group has a joint venture with the THW Group to open and operate THW restaurants in Mainland China. It also has a business venture with award-winning Chef Rick Bayless for Tortazo, a Mexican fast-casual restaurant business in the United States.

The Jollibee Group has launched its global sustainability agenda dubbed Joy for Tomorrow, which aims to strengthen the company's commitment to sustainable business practices. The agenda centers on the key pillars of Food, People, and Planet, and consists of 10 focus areas namely: food safety, food quality, nutrition & transparency, employee welfare, farmers livelihood, community support, good governance, packaging & recycling, waste reduction, and energy & water efficiency. Each focus area sets goals and initiatives that contribute and align with the United Nations Sustainable Development Goals (UN SDGs).

The Jollibee Group was named the Philippines' most admired company by the Asian Wall Street Journal for ten years. It was also honored as one of Asia's Fab 50 Companies and among the World's Best Employers and World's Top Female-Friendly Companies by Forbes. The company is also a two-time recipient of Gallup's Exceptional Workplace Award, making it the only Philippine-based company to receive the distinction.

To learn more about Jollibee Group, visit

About Jollibee Group

Jollibee Foods Corporation (JFC, also known as Jollibee Group) is one of the fastest-growing restaurant companies in the world. Its mission is to serve great-tasting food and bring the joy of eating to everyone through its 16 brands with over 6,500 stores across 34 countries including the Philippines, United States, Canada, the People's Republic of China, United Kingdom, Vietnam, United Arab Emirates, and Australia.

The Jollibee Group has eight wholly owned brands (Jollibee, Chowking, Greenwich, Red Ribbon, Mang Inasal, Yonghe King, Hong Zhuang Yuan, Smashburger); four franchised brands (Burger King, Panda Express, and Yoshinoya in the Philippines, and Tim Ho Wan in certain territories in China); 80% ownership of The Coffee Bean and Tea Leaf; 60% ownership in the SuperFoods Group that owns Highlands Coffee; and 51% ownership of Milksha, a popular Taiwanese bubble tea brand.

The Jollibee Group, through its subsidiary Jollibee Worldwide Pte. Ltd. (JWPL) owns 90% participating interest in Titan Dining LP, a private equity fund that owns the Tim Ho Wan brand. The Jollibee Group has a joint venture with the THW Group to open and operate THW restaurants in Mainland China. It also has a business venture with award-winning Chef Rick Bayless for Tortazo, a Mexican fast-casual restaurant business in the United States.

The Jollibee Group has launched its global sustainability agenda dubbed Joy for Tomorrow, which aims to strengthen the company's commitment to sustainable business practices. The agenda centers on the key pillars of Food, People, and Planet, and consists of 10 focus areas namely: food safety, food quality, nutrition & transparency, employee welfare, farmers livelihood, community support, good governance, packaging & recycling, waste reduction, and energy & water efficiency. Each focus area sets goals and initiatives that contribute and align with the United Nations Sustainable Development Goals (UN SDGs).

The Jollibee Group was named the Philippines' most admired company by the Asian Wall Street Journal for ten years. It was also honored as one of Asia's Fab 50 Companies and among the World's Best Employers and World's Top Female-Friendly Companies by Forbes. The company is also a two-time recipient of Gallup's Exceptional Workplace Award, making it the only Philippine-based company to receive the distinction.

To learn more about Jollibee Group, visit

Perks and benefits

Medical

Miscellaneous allowance

Education support

Loans

Meal Allowance, Health and Life Insurance Coverage

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