Workforce Manager

2 weeks ago

Cebu City, Central Visayas, Philippines Guesty Full time

Be a part of a pioneering team with enjoyable perks, fun work environment and opportunities for growth

Guesty Highlights:

  • Competitive, above-industry salary package
  • Government Mandated benefits
  • HMO package with 1 free dependent
  • Medical and dental coverage
  • Paid sick and vacation leaves
  • Work-Life Balance
  • Employee Engagement Activities

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, , Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.Today, Guesty has 15 offices and 700+ team members across the globe.

We are seeking a highly skilled Workforce Manager to oversee the planning, implementation, and tracking of the workforce management as well as workflow projects from initiation to completion. The ideal candidate will have experience in managing large, complex projects, and will be able to coordinate and communicate effectively with cross-functional teams.

Responsibilities:

  • Take ownership of the Workforce Management which includes but not limited to:
  • Capacity planning and forecasting volume
  • Performance reporting and analysis
  • Develop and manage project plans, timelines, and budgets in collaboration with project teams.
  • Monitor project progress, identify and mitigate risks, and provide regular status updates to stakeholders.
  • Coordinate and lead project meetings, ensuring that team members understand their responsibilities and deadlines.
  • Establish project governance and ensure that project documentation is complete and up-to-date.
  • Facilitate communication and collaboration between project teams, ensuring that all stakeholders are informed and engaged.
  • Identify opportunities for process improvement and implement changes to increase efficiency and effectiveness.
  • Manage relationships with external vendors and partners as needed.

Requirements:

  • Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field.
  • At least 3 years experience in workforce management
  • Experience in project management, with a track record of successful project delivery.
  • Strong leadership, communication, and interpersonal skills.
  • Experience working with cross-functional teams and stakeholders.
  • Excellent problem-solving, analytical, and decision-making skills.
  • Strong data analysis and reporting skills
  • PMP or other project management certification is a plus.
  • LEAN / Six Sigma certification is a plus

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Guesty

Computer Software & Networking

Guesty is the leading global travel technology company.

Guesty's property management software provides property managers and management companies with an end-to-end solution to simplify the complex operational needs of short term rentals. With Guesty, users can manage listings from multiple online travel agencies including Airbnb, , Agoda and TripAdvisor, and utilize the company's guest-centric tools including: Unified Inbox, Automation Tools, 24/7 Guest Communication Services, Payment Processing and more.

We are over 700 strong in 13 different sites worldwide.

We are launching a new customer service team in Cebu to meet the business growth. Join our team and let's revolutionize the travel industry together

Visit us at

Be a part of a pioneering team with enjoyable perks, fun work environment and opportunities for growth

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Guesty is the leading global travel technology company.

Guesty's property management software provides property managers and management companies with an end-to-end solution to simplify the complex operational needs of short term rentals. With Guesty, users can manage listings from multiple online travel agencies including Airbnb, , Agoda and TripAdvisor, and utilize the company's guest-centric tools including: Unified Inbox, Automation Tools, 24/7 Guest Communication Services, Payment Processing and more.

We are over 700 strong in 13 different sites worldwide.

We are launching a new customer service team in Cebu to meet the business growth. Join our team and let's revolutionize the travel industry together

Visit us at

Be a part of a pioneering team with enjoyable perks, fun work environment and opportunities for growth

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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