Workforce Management

March 21, 2024 About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building...

Job Title:Workforce Management -Luzon - Tonichi - 2023Job DescriptionLocation:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Job Title:Workforce Management -Luzon - Tonichi - 2023Job DescriptionLocation:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Work Setup: Hybrid Office and WFHWork Category: Full TimeWork Schedule: Monday to FridayAt least 5 years experience as a manager in the Business Process Outsourcing (BPO) industry.More than 2 experience in workforce management analysis and reporting.Hands-on experience in operations management.Has experience in project management.Knowledgeable in...

Work Setup: Hybrid Office and WFHWork Category: Full TimeWork Schedule: shifting/rotational scheduleQualifications:At least 5 years' experience as a manager in business process outsourcing2+ years' experience in workforce management analysis and reportingHas experience in operations management.Has experience in project management.Knowledgeable in...

Job Title:2024 RCX Support and Leadership Workforce ManagementJob DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality...

Job Title:2024 RCX Support and Leadership Workforce ManagementJob DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality...

February 12, 2024 About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building...

To deliver our commitment to our guests to provide them high quality food products and services at great value for money, the incumbent is to ensure the smooth flow of operations of the Restaurant as the Manager on Duty (MOD) who is accountable for leading the store team in achieving the key aim of retaining and attracting new guests, and contributing to the...

Select how often (in days) to receive an alert: Create Alert 1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent...

Job SummaryMain objectives and functions:1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent Schedules for the Group...

Job SummaryMain objectives and functions:1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent Schedules for the Group...

Be a part of a pioneering team with enjoyable perks, fun work environment and opportunities for growthGuesty Highlights:Competitive, above-industry salary packageGovernment Mandated benefitsHMO package with 1 free dependentMedical and dental coveragePaid sick and vacation leavesWork-Life BalanceEmployee Engagement ActivitiesGuesty is the all-in-one platform...

Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities engineering services worldwide. Planate is a small business provider of planning, design,...

Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities engineering services worldwide. Planate is a small business provider of planning, design,...

Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities engineering services worldwide. Planate is a small business provider of planning, design,...

May 31, 2024 About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building...

Work Set up: TBDWork Shift: Monday to Friday, 12:00 AM - 9:00 AM PHTThe Chief Operating Officer (COO) is a key member of the senior management team, responsible for overseeing the daily operations of the company. The COO ensures that the business operations are efficient and effective, aligning all processes and activities with the company's strategic goals....

Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities engineering services worldwide. Planate is a small business provider of planning, design,...

The Operations Manager of Template.Net is responsible for overseeing the core operations of the company. The Operations Manager is responsible for the implementation, execution, compliance and improvement of all processes, policies and procedures to meet the company's performance goals.The Operations Manager directly reports to the Chief Executive Officer...